Bellman

Role Overview

Bellman at Radisson Hotel Group. The Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries.

Company Overview

The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of business success and future. The organization empowers employees to be their best every day, everywhere, every time through culture, spirit, environment and opportunities.

Role Purpose

To welcome and assist guests throughout their stay by providing attentive luggage service, room escort, and coordinated support that demonstrates the Yes I Can! service philosophy and ensures a seamless 5-star hospitality experience.

Key Responsibilities

Guest Service & Welcome

• Welcome and warmly greet all guests upon arrival.
• Respond promptly and professionally to guest requests and enquiries.
• Demonstrate a professional "Yes I Can" attitude and consistently deliver 5-star service.
• Provide a high level of personalized guest service.

Luggage & Guest Assistance

• Assist guests with luggage during arrival and departure.
• Handle guest belongings with care and maintain a high level of attention to detail.
• Ability to handle guest luggage safely and carefully.

Room & Facility Support

• Escort guests to their rooms and explain hotel facilities and services.
• Provide good knowledge of hotel facilities and local attractions.

Lobby & Facilities Management

• Maintain a visible and welcoming presence in the lobby at all times.
• Ensure the lobby, entrance, and guest areas are clean and presentable.
• Assist with parking and retrieving guests' vehicles when required.

Coordination

• Coordinate with Front Office and other departments to ensure smooth guest service.

Qualifications & Experience

• Previous experience in a 5-star hotel or luxury hospitality environment is preferred.

Skills & Competencies

• Excellent communication and guest service skills.
• Friendly, professional, and well-groomed appearance.
• Good teamwork and coordination skills.
• Positive attitude with a strong "Yes I Can" approach to guest service.

Additional Information

• Ability to work flexible shifts, including weekends and holidays.
• Special hotel rates for you and your loved ones at Radisson hotels worldwide.
• Access to local perks and rewards tailored to your country.
• Inclusive workplace that celebrates diversity and fosters a sense of belonging through Employee Resource Groups and inclusion initiatives.
• Investment in growth, learning, and career development opportunities.