Bell/Luggage Attendant

Role Overview

Bell/Luggage Attendant at Rixos Premium Qetaifan Island North, operated by Accor. The resort is located on Qetaifan Island North.

Company Overview

Rixos Premium Qetaifan Island North offers guests a luxurious multi-inclusive vacation destination featuring five acres of attractions, including a sensational waterpark, private beach, retail area, beach club, and numerous fine dining and casual restaurants.

Role Purpose

Welcome and greet guests in line with company standards, assist with luggage handling, respond to guest inquiries, and upsell resort products and services.

Key Responsibilities

Guest Service & Engagement

• Greet and welcome guests at the main entrance.
• Greet guests as they pass through the lobby to extend personalized service.
• Remember individual guest names, especially repeat and long-staying guests.
• Provide information and assistance to guests as required.

Luggage & Baggage Handling

• Assist guests with their luggage.
• Ensure timely pickup and deliveries pertaining to baggage handling.
• Maintain a clean and tidy entrance and baggage room.

Front Entrance Operations

• Assist in driveway management.
• Assist arriving and departing guests by opening and closing car and taxi doors.

Documentation & Reporting

• Ensure all job assignments are properly logged in respective logbooks.
• Use the Duty Log to document matters of importance.

Qualifications & Experience

• Secondary or High school education.
• Previous experience in a similar capacity.
• Good reading and oral proficiency in English language.
• Ability to speak Russian language is preferred.