وصف الوظيفة
Role Overview
Bell Service Assistant at Crowne Plaza Dubai Marina, operated by IHG Hotels and Resorts, located in Dubai Marina, United Arab Emirates.
Company Overview
Crowne Plaza Dubai Marina is a 273-room, 3,037 square-metre hotel located in the cosmopolitan Dubai Marina area, next to Dubai Marina Mall and within walking distance of the pedestrian promenade along the waterway. The hotel serves modern business travelers and leisure guests, balancing modernism with Arabian hospitality traditions. IHG Hotels and Resorts operates more than 6,000 hotels across over 100 countries and is committed to developing talent and celebrating diversity.
Role Purpose
Provide professional, customer-focused bell service to guests, ensuring memorable experiences throughout their stay from arrival through departure.
Key Responsibilities
Guest Service
- Receive guests in a professional and friendly manner, exceeding expectations from arrival through departure.
- Ensure guest luggage is carried from arrival point to room and from room to departure point on check-out.
- Deliver morning newspapers to rooms.
Communications & Coordination
- Maintain effective communication with all related departments to ensure smooth service delivery.
- Deliver guest messages and other deliveries immediately without delay in a professional manner.
- Handle all messages, mail and packages for guests and colleagues, ensuring they are delivered at the appropriate time in a professional manner.
Knowledge & Systems
- Maintain up-to-date knowledge of the hotel and local services.
- Maintain awareness of guest profile through Opera Guest profile system.
Facility Management
- Ensure concierge desk and store room is clean, tidy, and well organized.
Qualifications & Experience
- Minimum 2 years' experience in a similar role in a four or five-star hotel or comparable industry.
- Valid UAE Driving License preferred.
Skills & Competencies
- Ability to work with and engage teams from different cultures.
- Strong verbal and written communication skills.
- Quality-oriented with focus on detail.
- High performance standards.
- Ability to multi-task and meet deadlines.
- Technical proficiency in related software preferred.
Additional Information
- Full-time position.
- IHG encourages both internal and external candidates to apply and is committed to developing team members with opportunities to grow vertically, functionally, geographically, and personally.