وصف الوظيفة
Role Overview
Bell Captain at Banana Island Resort Doha By Anantara, operated by Minor Hotels. Located in Doha, Qatar.
Company Overview
Minor Hotels is an international hotel owner, operator and investor with a diverse portfolio of over 530 properties across 50+ countries in Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America. The company operates properties under the brands Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI.
Role Purpose
Supervise bell desk operations to deliver exceptional guest service while ensuring efficient luggage handling, guest assistance, and transportation coordination. Lead and train the bell team to uphold hotel service standards.
Key Responsibilities
Bell Desk & Guest Services
- Supervise and coordinate daily bell desk and porter activities
- Welcome guests, provide assistance, and offer information about hotel facilities and local attractions
- Ensure prompt and courteous handling of guest luggage during arrivals, departures, and room changes
- Ensure safety and security of guest belongings at all times
Transportation & Logistics
- Coordinate guest transportation, including taxis, airport transfers, and valet services if applicable
- Maintain accurate records of luggage movement and guest requests
Team Leadership
- Train, schedule, and monitor bell team members to ensure service excellence
- Ensure grooming standards, punctuality, and professionalism of the bell team
Guest Relations & Problem Resolution
- Handle guest complaints or issues efficiently and escalate when necessary
Stakeholder Coordination
- Coordinate closely with Front Desk, Concierge, Housekeeping, and Security teams
Qualifications & Experience
- High school diploma or equivalent; hospitality qualification preferred
- Minimum 2–3 years of experience in a similar role within a hotel environment
Skills & Competencies
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Guest-focused attitude with problem-solving abilities
- Knowledge of local area and attractions is an advantage
Additional Information
- Ability to work flexible shifts, including weekends and holidays
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