Bell Attendant - Waldorf Astoria Doha Lusail

Role Overview

Bell Attendant at Waldorf Astoria Doha Lusail, Hilton.

Role Purpose

Welcome guests with exceptional hospitality, assist with luggage and room orientation, and coordinate guest services across departments to deliver memorable stays and ensure every guest's needs are met promptly and professionally.

Key Responsibilities

Guest Welcome & Assistance

• Greet guests upon arrival and provide hotel and local information.
• Escort guests to their rooms.
• Assist guests with luggage.

Luggage Handling

• Safely manage guest luggage.
• Ensure proper delivery and storage of luggage.

Room Orientation & Departure

• Introduce room features to guests.
• Assist with luggage during check-out.

Transportation Coordination

• Support valet services, airport transfers, and other transport needs.
• Collaborate with front office and concierge on transportation arrangements.

Service & Conduct

• Maintain professional appearance at all times.
• Deliver exceptional customer service.

Cross-Department Support

• Communicate guest needs to relevant departments.
• Assist with room moves or special requests.

Issue Resolution

• Address guest concerns promptly.
• Ensure a smooth stay experience.

Qualifications & Experience

• 1–2 years of experience in guest services or bell attendant roles, preferably in hospitality.
• Familiarity with hotel amenities, local attractions, and transport options preferred.

Skills & Competencies

• Strong communication and interpersonal skills.
• Guest-focused mindset.
• Physically fit to lift and carry luggage safely.
• Professional appearance, positive attitude, and enthusiasm for service.
• Proficient in English; additional languages are an advantage.

Additional Information

• Flexible availability required, including nights, weekends, and holidays.