Bell Attendant (Omani Only)

Role Overview

Bell Attendant position at Marriott. This role is open to Omani nationals only.

Role Purpose

Greet, escort, and assist guests throughout the property by managing luggage transport, providing directions and information about amenities and services, arranging transportation, and delivering courteous, attentive service.

Key Responsibilities

Guest Service & Assistance

• Greet and escort guests to rooms.
• Open doors and assist guests and visitors entering and leaving the property.
• Assist guests and visitors in and out of vehicles, including loading and unloading luggage.
• Assist individuals with disabilities.
• Welcome and acknowledge all guests with genuine appreciation.
• Anticipate and address guests' service needs.
• Supply guests with directions.
• Communicate parking procedures to guests and visitors.

Property Orientation & Information

• Inform guests of property amenities, services, and hours of operation.
• Inform guests of local areas of interest and activities.
• Identify and explain room features to guests, including use of room key, mini-bar, ice and vending areas, in-room safe, and valet laundry services.

Luggage & Transportation

• Transport guest luggage to and from guest rooms and designated bell areas.
• Assist with luggage storage and retrieval.
• Arrange transportation for guests and visitors, including taxicab, shuttle bus, limousine, and sedan service.
• Record advance transportation requests as needed.

Compliance & Safety

• Follow all company policies and procedures.
• Report accidents, injuries, and unsafe work conditions to manager.
• Maintain awareness of undesirable persons on property premises.
• Comply with quality assurance expectations and standards.
• Maintain confidentiality of proprietary information.

Communication & Relationships

• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.

Personal Standards

• Ensure uniform and personal appearance are clean and professional.

Additional Information

• Preferred Education: High school diploma or G.E.D. equivalent.
• No related work experience required.
• No supervisory experience required.
• No license or certification required.
• Physical demands include standing, sitting, or walking for extended periods or entire work shifts; moving at speeds required to respond to work situations; moving over sloping, uneven, or slippery surfaces and up and down stairs and service ramps; reaching overhead and below the knees; bending, twisting, pulling, and stooping; moving, lifting, carrying, pushing, pulling, and placing objects weighing 50 pounds or less without assistance and objects weighing in excess of 75 pounds with assistance.
• Read and visually verify information in a variety of formats, including small print.
• Perform other reasonable job duties as requested by supervisors.
• Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.