Beauty Specialist – Beauty Concierge

Role Overview

Beauty Specialist – Beauty Concierge at Al Tayer Group, Dubai, UAE.

Company Overview

Al Tayer Group is a leader in luxury retail in the Middle East. Its retail division, Al Tayer Insignia, hosts a portfolio of some of the world's best luxury brands in the fashion, jewellery, home, and department store categories. Al Tayer Insignia has built new frontiers in lifestyle retail, representing leading brands across the Beauty, Home, Fashion, and Hospitality sectors. Brands include Bloomingdale's, Harvey Nichols, and Armani.

Role Purpose

To deliver an exceptional customer experience by identifying customer needs, offering expert advice, and demonstrating suitable products. The role focuses on building strong customer relationships, maintaining store standards, achieving sales targets, and fostering long-term customer loyalty.

Key Responsibilities

Customer Experience & Sales

• Welcome customers into the store and engage them through effective questioning to understand their needs
• Recommend, demonstrate, and sell appropriate products, including cross-selling and link selling
• Close sales professionally and provide efficient till point service
• Build and maintain relationships with regular and key customers through follow-ups
• Handle customer complaints professionally and escalate when required
• Inform customers about in-store promotions and brand initiatives

Store Operations & Visual Standards

• Ensure products are merchandised and maintained in line with brand, hygiene, and visual merchandising guidelines
• Rotate stock to ensure older stock is displayed ahead of newer deliveries
• Maintain high housekeeping standards, including counters, shelves, and window displays
• Monitor daily stock levels and recommend replenishment orders to the Store Manager or Counter Supervisor

Administration & Compliance

• Complete all store and administrative tasks accurately and within timelines, including customer database updates
• Maintain personal grooming and presentation standards at all times
• Comply with company policies, procedures, and operational guidelines

Qualifications & Experience

• Training or certification in Cosmetology, Beauty Therapy, or Make-up
• 1–2 years of retail sales or customer service experience within the beauty industry