وصف الوظيفة
Role Overview
Beauty Manager at Bloomingdale's in Riyadh, Saudi Arabia, reporting to Al Tayer Group, Dubai, UAE.
Role Purpose
To manage and develop the team in order to achieve high levels of revenue, whilst maintaining brand image, operational compliance and customer satisfaction.
Key Responsibilities
Sales & Commercial Performance
- Drive sales, monitor performance and identify commercial opportunities and make recommendations to meet and exceed sales targets.
- Analyse stock management information available to ensure sales opportunities are maximised.
- Monitor sales per square foot to ensure maximum productivity within brand and store specifications.
- Keep abreast of market trends and competitor activity and provide feedback and recommendations to the Company.
Customer Service & Complaints
- Cultivate a culture of excellent customer service, leading by example.
- Resolve customer complaints effectively and promptly.
Stock & Inventory Management
- Minimise stock loss through the management, implementation and adherence of ATG policies and procedures.
- Prepare and implement stock takes in store in liaison with the Operations team.
- Provide and analyse reports in order to gain understanding of current performance trends, to identify commercial opportunities and ensure Buying and Planning are aware of stock related feedback.
Visual Merchandising & Standards
- Ensure Visual Merchandising standards are maintained within brand guidelines.
- Implement Company expectations of standards, maintenance and cleanliness.
Promotions & Brand Activities
- Recommend, manage and/or support sales promotions and brand activities through effective planning and preparation to meet expectations.
Compliance & Health & Safety
- Ensure all Company policies and procedures are implemented and adhered to.
- Ensure Company Health & Safety standards are adhered to at all times.
Stakeholder Management & Feedback
- Establish and maintain effective professional relationships with key business partners.
- Understand customer profiles and ensure feedback is provided on Marketing, Buying and Planning to relevant parties.
- Feedback to relevant parties.
People Management
- Provide leadership and direction to team members towards the achievement of goals and objectives.
- Coach and motivate team to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles.
Qualifications & Experience
- Graduate in any discipline.
- 5–7 years experience of successfully running a profitable retail store.
- Track record of successfully managing a similar scale retail operation.
Skills & Competencies
- Commercial and negotiating skills.
- In depth knowledge of the industry.
- Thorough product knowledge and latest trends.
- Pleasant personality and good grooming.
- Communication and interpersonal skills.
- Confident demeanor.
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