وصف الوظيفة
Role Overview
Beauty Consultant - FACES at Chalhoub Group. Location not specified in source.
Company Overview
Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for over seven decades. The Group operates as a hybrid luxury retailer with a portfolio of over 10 owned brands and distribution expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. The Group employs over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and has earned Great Place to Work® certification in several markets. Sustainability is at the core of the Group's strategy; it is a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and has pledged to reach Net Zero by 2040.
Role Purpose
Deliver outstanding customer service and use appropriate sales techniques and product knowledge to reach sales targets. Maintain counter cleanliness, stock replenishment, handle new launches, promote products, and merchandise while maintaining high standards of grooming.
Key Responsibilities
Customer Experience & Sales
- Build and maintain guest experience standards to build strong loyalty
- Address customers' queries about products, prices, availability, product uses, and services
- Communicate with customers to assess their needs, provide assistance in satisfying those needs, and meet or surpass customer expectations
- Advise customers on product ranges best suited to their needs
- Demonstrate usage and benefits of various brands and products
- Generate sales while achieving line and sales targets using makeup knowledge
- Participate in achieving incentives
Reporting & Tracking
- Track sell-out targets at store level
- Generate daily sales reports
- Track post-launch sales at store level
Stock & Merchandising
- Ensure merchandising levels in the store are met as per brand guidelines
- Ensure in-store stock replenishment in the appropriate shelves and counters at appropriate times
- Report stock shortages using the stock order form
- Ensure stock receipt as per set procedures
Qualifications & Experience
- Minimum 2 years' experience in the beauty industry
- Proven experience across skincare, makeup, and fragrance categories
Skills & Competencies
- Fluent English communication skills (spoken)
Additional Information
- Health care coverage
- Child education contribution
- Remote and flexible working policies
- Exclusive employee discounts
- Learning and development opportunities
- Exposure to different assignments within role or through internal mobility
- Diverse career paths available