وصف الوظيفة
Role Overview
Beauty Consultant position at Chalhoub Group, Chanel counter, located in Riyadh.
Company Overview
Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for over six decades. The Group operates as a hybrid retailer with a portfolio of eight owned brands and over 300 international brands across luxury, beauty, fashion, and art de vivre categories, as well as luxury watches, jewelry, and eyewear. The Group operates over 750 experiential retail stores, online channels, and mobile apps across seven countries with 14,000 skilled professionals. Chalhoub Group is ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®. The Group has established "The Greenhouse," an innovation hub, incubator space, and accelerator for startups and small businesses. The Group is committed to embedding sustainability at the core of its business strategy, is a member of the United Nations Global Compact Community, and a signatory of the Women's Empowerment Principles.
Role Purpose
Deliver outstanding customer service and use appropriate sales techniques and product knowledge to reach sales targets while maintaining counter cleanliness, stock replenishment, handling new launches, and promoting products in accordance with brand merchandising standards.
Key Responsibilities
Customer Experience & Sales
- Build and maintain guest experience standards to establish strong customer loyalty
- Address customer queries about products, prices, availability, product uses, and services
- Communicate with customers to assess their needs and provide assistance in meeting or surpassing their expectations
- Advise customers on product ranges best suited to their individual needs
- Demonstrate usage and benefits of various brands and products
- Generate sales while achieving line and sales targets using makeup knowledge
- Participate in achieving incentives
Merchandising & Stock Management
- Ensure merchandising levels in the store are met in accordance with brand guidelines
- Ensure in-store stock replenishment on appropriate shelves and counters at appropriate times
- Report stock shortages using the stock order form
- Ensure stock receipt as per set procedures
- Handle new product launches
Reporting & Tracking
- Generate daily sales reports
- Track sell-out targets at store level
- Track post-launch sales at store level
Standards & Presentation
- Maintain high levels of standards in terms of personal grooming
Qualifications & Experience
- Minimum 2 years' experience in the beauty industry
Additional Information
- Competitive benefits package includes healthcare, child education contribution, remote and flexible working policies, and exclusive employee discounts
- Learning and development opportunities and exposure to different assignments within role or through internal mobility
- Diverse career paths available for those who are extraordinary
- Equal opportunity employer committed to inclusion and diversity; welcomes all applicants regardless of gender, age, race, religion, national origin, or disability status