وصف الوظيفة
Role Overview
Beauty Advisor at Apparel Group. The role is based in-store and represents the brand by maximizing sales through exceptional customer service and retail experience.
Role Purpose
Represent the brand and drive sales within the store by delivering exceptional customer service, maintaining visual and operational standards, and creating a compelling retail experience for all customers.
Key Responsibilities
Sales & Customer Service
- Demonstrate excellent makeup selling skills and recommend products tailored to customer requirements.
- Identify customer needs and deliver exceptional customer service.
- Greet customers and assist them in selecting the right product.
- Convert window shoppers to ultimate buyers.
- Promote the Club Apparel Loyalty Program for repeat sales and customer retention.
- Maintain updated product knowledge of varied cosmetics products and accessories across all group brands for suggestive selling.
Store Operations & Maintenance
- Perform operational duties including store maintenance and visual presentation standards as assigned by store manager or assistant store manager.
- Ensure all stock is laid out and displayed to attract customers and according to standard layout norms.
- Record inventory inward and outward and maintain related reports.
- Tally money in the cash register at the beginning and end of shifts.
- Handle the POS (Point of Sale) and billing counter operations.
Brand Representation & Standards
- Represent the brand at required standards with updated product knowledge.
- Maintain the highest standards of housekeeping.
- Be presentable and well-groomed at all times.
- Minimize stock loss through vigilant inventory management.
Security & Compliance
- Ensure awareness and vigilance at all times of store security without any negligence.
- Process payments by cash, credit cards, vouchers, and automatic debits.
- Issue receipts, refunds, and change to customers correctly.
Scheduling & Flexibility
- Remain flexible to work extended hours during sale and festival periods.
Skills & Competencies
- Extensive knowledge of cosmetics products and accessories.
- Makeup selling expertise.
- Point of Sale (POS) system operation.
- Cash handling and payment processing.
- Customer service and interpersonal skills.
- Inventory management and record-keeping.
- Visual merchandising and presentation awareness.
- Attentiveness to security and loss prevention.
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