وصف الوظيفة
Role Overview
Bay Host at wasl (Viya), located in Dubai, UAE. The position is within the Food & Beverage Service department and reports to the Hospitality Manager or Assistant Hospitality Manager.
Company Overview
Viya is the UAE's leading golf and hospitality management group, operating a portfolio of championship golf courses, award-winning restaurants, premium leisure and recreation facilities, innovative entertainment concepts, and digital platforms. The group includes Emirates Golf Club, Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, Viya Fit, and Viya Padel. As part of wasl Hospitality & Leisure, Viya is recognized as a guardian of golfing heritage and a leader in modern hospitality. Operations are underpinned by the Viya App, a loyalty-driven platform that integrates bookings, rewards, and spendable benefits across the portfolio. Viya employs a thriving, multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates.
Role Purpose
Bay Hosts deliver best-in-class hospitality service to guests at Topgolf Dubai, combining technical expertise in menu knowledge and service delivery with genuine engagement. They make guests feel welcome, introduce food and beverage options, facilitate gameplay, and create memorable experiences while maintaining the highest standards of professionalism and attention to detail.
Key Responsibilities
Service Delivery
- Ensure bays are clean and ready for guests.
- Greet every guest immediately in a friendly and approachable manner.
- Assist guests in understanding and enjoying the game, including safety rules, bay features, and game demonstration.
- Engage with guests and ensure they are well cared for at all times.
- Offer food and beverages to guests.
- Suggest premium menu items to enhance the guest experience and maximize revenue.
- Protect guests and community by observing the rules of responsible alcohol service.
- Adhere to service standards in timeliness, quality, accuracy, and sanitation.
Operations & Safety
- Maintain a smart and professional appearance at all times, adhering to company dress standards including name badge and high standards of personal hygiene.
- Assist with clearing and resetting tables when required.
- Ensure a smooth and efficient service at all times.
- Ensure health and safety procedures are followed to prevent accidents or injury in the venue.
- Report immediately any hazards or potential hazards, including maintenance requirements.
- Demonstrate care and efficiency in handling cash and credit cards.
Communication & Feedback
- Gather feedback at every opportunity and relay it to the Hospitality Managers.
- Attend daily pre-shift and department meetings.
- Demonstrate awareness and apply Topgolf Mission, Vision, and Core Values throughout service.
- Apply the 4 Service Targets throughout serving internal and external customers.
Culture & Engagement
- Project positivity and have fun.
- Demonstrate awareness of Dubai Golf Mission, Vision, and Values.
Information Security
- Read, understand, and comply with all applicable Information Security Policies and Procedures of wasl DG.
- Cooperate, coordinate, and share information with Internal/External Audit teams as appropriate and applicable.
- Attend Information Security Awareness sessions conducted by the wasl IT Department.
- Report all Information Security breaches, events, weaknesses, and incidents (actual or suspected) immediately to the IT Service Desk.
Additional Information
Ancillary Duties
Participate in various extra activities contributing towards individual and organizational growth, including representation on committees such as the Staff Committee, Green Theme (environmental), Food Committee, or Sport Committee, and projects. May be trained as a Fire Marshall or First Aider.