وصف الوظيفة
Role Overview
Bay Host at wasl, operating as part of Viya, the UAE's leading golf and hospitality management group. Based at Topgolf Dubai.
Company Overview
Viya is the UAE's leading golf and hospitality management group, operating a portfolio of championship golf courses, award-winning restaurants, premium leisure and recreation facilities, innovative entertainment concepts, and digital platforms. As part of wasl Hospitality & Leisure, Viya is recognised as a guardian of golfing heritage and a leader in modern hospitality. The group operates Emirates Golf Club, Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, and recreation brands including Viya Fit and Viya Padel. Operations are underpinned by the Viya App, a loyalty-driven platform that integrates bookings, rewards, and spendable benefits across the portfolio. Viya is proud to have a thriving, multicultural workforce representing over 80 nationalities.
Role Purpose
Bay Hosts provide best-in-class service and hospitality to guests. They combine technical expertise with knowledge of the menu and outstanding attention to detail, while making guests feel welcome, engaging with them, introducing new food and beverage options, facilitating gameplay, and creating memorable visits to Topgolf.
Key Responsibilities
Guest Service & Engagement
- Greet every guest immediately in a friendly and approachable manner.
- Engage with guests and ensure they are well cared for at all times.
- Assist guests in understanding and enjoying the game, including safety rules, bay features, and game demo.
- Offer food and beverages to guests.
- Suggest premium menu items to enhance the guest experience and maximize revenue.
- Project positivity and have fun.
Bay & Facility Management
- Ensure bays are clean and ready for guests.
- Assist with clearing and resetting tables when required.
- Ensure a smooth and efficient service at all times.
- Adhere to service standards covering timeliness, quality, accuracy, and sanitation.
Health, Safety & Compliance
- Observe the rules of responsible alcohol service to protect guests and community.
- Ensure health and safety procedures are followed to prevent accidents or injury in the venue.
- Report immediately any hazards or potential hazards, including maintenance requirements.
Operations & Communication
- Attend daily pre-shift and department meetings.
- Gather feedback at every opportunity and relay it to the Hospitality Managers.
- Demonstrate care and efficiency in handling cash and credit cards.
Standards & Values
- Maintain a smart and professional appearance at all times, adhering to company dress standards, including name badge, and high standards of personal hygiene.
- Be aware of and demonstrate Topgolf Mission, Vision and Core Values.
- Apply the 4 Service Targets throughout serving internal and external customers.
- Be aware of Dubai Golf Mission, Vision and Values.
- Apply the 4 Service Steps throughout serving internal and external customers.
Information Security
- Read, understand and comply with all applicable Information Security Policies and Procedures of wasl DG.
- Cooperate, coordinate and share information with Internal and External Audit teams as appropriate and applicable.
- Attend Information Security Awareness sessions conducted by the wasl IT Department.
- Report all Information Security breaches, events, weaknesses, and incidents (actual or suspected breaches) immediately to the IT Service Desk.
Ancillary Duties
- Participate in various extra activities contributing towards individual and organizational growth in line with the club's strive for continuous improvement.
- Represent the department or a group in various committees, such as the Staff Committee, Green Theme (environmental), Food Committee, or Sport Committee.
- Participate in projects.
- Be trained as a Fire Marshall or First Aider.
Additional Information
Reports to: Hospitality Manager or Assistant Hospitality Manager
Supervises: Not applicable