Bartender/Mixologist

Role Overview

Bartender/Mixologist at Hilton, preparing and serving beverages while delivering exceptional guest experiences in a hotel hospitality environment.

Role Purpose

To prepare and serve quality beverages while creating memorable guest experiences through upbeat, friendly service and professional bar operations that reflect Hilton's commitment to hospitality.

Key Responsibilities

Guest Service

• Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special
• Address guest concerns professionally and manage situations involving intoxicated guests with care and respect, ensuring a safe environment

Beverage Preparation & Service

• Mix, garnish, and serve drinks according to recipe standards, ensuring accuracy and satisfaction
• Prepare and serve beverages with consistency and attention to detail

Bar Operations

• Stock and organize bar supplies, including beverages, glassware, and perishables, for seamless service
• Manage inventory and ensure the freshness and quality of all beverage-related items

Payment Processing

• Use the point-of-sale system to correctly handle cash, credit/debit cards, gift certificates, and vouchers
• Process payments efficiently and accurately

Compliance & Safety

• Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member well-being

Company Overview

Hilton is a global leader in hospitality that has welcomed more than 3 billion guests worldwide. The company operates a suite of world-class brands and maintains an award-winning workplace culture recognized repeatedly on the World's Best Workplaces list by Great Place to Work and Fortune.

Skills & Competencies

• Mixology and bartending expertise
• Point-of-sale system proficiency
• Customer service excellence
• Beverage knowledge and recipe accuracy
• Inventory management
• Cash handling
• Health, safety, and sanitation awareness
• Alcohol service compliance knowledge

Additional Information

Hilton is committed to supporting team members' career development, whether starting a career or exploring something new. The company emphasizes core values of hospitality, integrity, leadership, teamwork, ownership, and focus on the present moment.