وصف الوظيفة
Role Overview
Bartender at IHG Hotels and Resorts. The role is based at an IHG hotel property, where you will prepare and serve beverages and provide guest-focused bar service.
Company Overview
IHG Hotels and Resorts is a global hospitality company committed to welcoming everyone and creating inclusive teams where differences are celebrated. The company promotes a culture of trust, support, and acceptance, with a well-being framework supporting health, lifestyle, and workplace wellness across all team members.
Role Purpose
To prepare and serve cocktails, mixed drinks, wines, beers, and non-alcoholic beverages to guests while ensuring consistency in quality, presentation, and taste. You will deliver personalized guest experiences, maintain bar operations and inventory standards, and support the wider food and beverage team to ensure smooth service delivery.
Key Responsibilities
Beverage Preparation & Service
- Prepare and serve a wide range of cocktails, mixed drinks, wines, beers, and non-alcoholic beverages according to standard recipes.
- Ensure consistency in taste, presentation, and quality for every drink served.
- Handle bar equipment and tools properly, including shakers, blenders, and coffee machines.
- Serve drinks promptly and courteously, providing personalized guest experiences.
- Customize beverages to meet guest preferences while maintaining standard quality.
Guest Engagement & Service Excellence
- Greet guests warmly and engage to enhance their overall experience.
- Provide recommendations and answer questions regarding beverages and menu items.
- Handle guest inquiries, complaints, or special requests professionally and escalate when necessary.
- Foster a friendly, approachable, and professional environment.
Inventory & Stock Management
- Monitor bar stock levels and communicate requirements to the Bar Supervisor or Assistant Bar Manager.
- Assist in receiving, storing, and rotating inventory according to standards.
- Minimize wastage and ensure proper handling of ingredients and supplies.
- Keep accurate records of usage and assist in preparing consumption reports.
Hygiene, Health & Safety
- Maintain cleanliness of the bar area, tools, and equipment at all times.
- Follow health, safety, and hygiene regulations in line with IHG standards.
- Clean bar counters, glassware, and utensils regularly to ensure a hygienic environment.
Team & Operations Support
- Work closely with the Bar Supervisor, Assistant Bar Manager, and other F&B staff to ensure smooth operations.
- Assist with promotional events, themed nights, and special beverage menus.
- Support other bar staff during busy periods or special functions.
- Contribute to continuous improvement by suggesting new drinks, recipes, or service enhancements.
Qualifications & Experience
- High School Diploma or equivalent; vocational training in hospitality or bartending is an advantage.
- Minimum 1–2 years of bartending experience, preferably in hotels, restaurants, or bars.
- Experience with international hotel brands is highly preferred.
Skills & Competencies
- Knowledge of cocktails, wines, spirits, and non-alcoholic beverages.
- Excellent customer service and interpersonal skills.
- Ability to operate bar equipment and POS systems proficiently.
- Strong attention to detail and consistency in beverage preparation.
- Basic numeracy for handling cash and billing transactions.
- Fluency in English (spoken and written); additional languages are an advantage.
Additional Information
IHG Hotels and Resorts provides a competitive salary, a full uniform, impressive room discounts, and industry-leading training. The company is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. Comprehensive well-being support is available across health, lifestyle, and workplace dimensions.