Bartender

Role Overview

Bartender position at Wasl Hospitality & Leisure (Viya), Department of Food & Beverage Service. Reports to the Outlet Manager.

Company Overview

Viya is the UAE's leading golf and hospitality management group operating a portfolio of championship golf courses, award-winning restaurants, premium leisure and recreation facilities, innovative entertainment concepts, and digital platforms. The group operates Emirates Golf Club, Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, and recreation brands including Viya Fit and Viya Padel. Operations are underpinned by the Viya App, a loyalty-driven platform integrating bookings, rewards, and spendable benefits across the portfolio. Viya is recognized as a guardian of golfing heritage and a leader in modern hospitality, dedicated to innovation, sustainability, and excellence.

Viya has a thriving, multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates, fostering a culture built on teamwork, passion, and excellence.

Role Purpose

Bartenders provide best-in-class service and hospitality to guests, combining technical expertise in spirits, beer, and wine with outstanding bar maintenance and service ability. Bartenders are the hosts of the party, making guests feel welcome, engaging with them, introducing new and exciting food and beverage options, and ensuring their visits are memorable.

Key Responsibilities

Guest Service & Engagement

• Greet every guest immediately in a friendly and approachable manner
• Engage with guests and ensure they are well cared for at all times
• Project positivity to all guests
• Suggest premium menu items to enhance the guest's experience and maximize sales
• Offer food and beverages from the bar

Beverage Preparation & Service

• Prepare and serve drinks according to Topgolf recipes and standards
• Prepare and serve drinks promptly
• Maintain knowledge of spirits, beer, and wine

Safety & Responsibility

• Protect guests and community by observing the rules of responsible alcohol service
• Ensure health and safety procedures are followed to prevent accidents or injury in the venue
• Maintain good food hygiene practices at all times

Bar Operations & Maintenance

• Set up and maintain all beverage service areas—bars, non-alcoholic beverage stations, and food and beverage storage areas
• Ensure the bar remains stocked, organized, and sanitary
• Wash, polish, and store all glassware appropriately, minimizing the risk of breakage
• Ensure that all breakages and wastages are recorded in writing
• Maintain accurate spill logs throughout shift to properly manage waste
• Be careful and efficient in handling cash and credit cards

Standards & Compliance

• Adhere to service standards—timeliness, quality, accuracy, sanitation
• Be aware and demonstrate Topgolf Mission, Vision and Core Values
• Apply the 4 Service Targets throughout serving internal and external customers
• Read, understand, and comply with all applicable Information Security Policies and Procedures of wasl
• Attend Information Security Awareness sessions conducted by the wasl IT Department
• Immediately report all Information Security breaches, events, weaknesses, and incidents (actual or suspected) to the IT Service Desk
• Cooperate, coordinate, and share information with Internal/External Audit teams as appropriate and applicable

Ancillary & Committee Participation

• Participate in various extra activities contributing towards individual and organizational growth
• Represent the department or a group in various committees, such as the Staff Committee, Green Theme (environmental), Food Committee, or Sport Committee
• May be trained as a Fire Marshall or First Aider

Additional Information

• Supervises: Not applicable
• In line with the Club's strive for continuous improvement, may be requested to participate in various extra activities and projects