وصف الوظيفة
Role Overview
Bartender at Radisson Hotel Group. This is a guest-facing role in a five-star hotel environment where you will prepare and serve beverages and deliver exceptional hospitality as part of a global hotel group operating over 1,460 hotels across 95+ countries.
Company Overview
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands. The Group's overarching brand promise is Every Moment Matters, with a signature Yes I Can! service ethos. People are at the core of the business, and the company fosters a culture where employees are empowered to be their best every day.
Role Purpose
To prepare and serve alcoholic and non-alcoholic beverages to the highest standards while providing friendly, professional and efficient service to all guests. You will maintain bar operations, ensure excellent guest experiences and support the hotel's F&B objectives through responsible service and consistent attention to detail.
Key Responsibilities
Beverage Preparation & Service
- Prepare and serve alcoholic and non-alcoholic beverages according to established hotel standards.
- Prepare beverages consistently, following standard recipes, portion controls and presentation guidelines.
- Maintain excellent knowledge of cocktails, spirits, wines, beers and other beverages.
- Ensure proper bar set-up, cleanliness, stock levels and presentation before and during service.
Guest Service & Interaction
- Provide friendly, professional and efficient service to all guests.
- Interact with guests professionally, anticipate their needs and respond promptly to requests.
- Handle VIP guests and international clientele with professionalism and care.
- Promote hotel facilities, outlets, promotions and beverage offerings to guests.
Operations & Administration
- Take guest orders accurately and process orders through the designated POS system.
- Monitor stock levels and assist with inventory control, requisitions, breakage and wastage reporting.
- Work closely with the F&B, Kitchen and other hotel departments to ensure smooth daily operations.
- Support the team during busy periods, banquets, events and special functions while maintaining service standards.
Compliance & Safety
- Follow all hotel policies, SOPs, food safety requirements, health and safety standards and applicable local regulations.
- Practice responsible alcohol service and comply with all requirements relating to the service of alcoholic beverages.
- Maintain high standards of personal grooming, hygiene and professional appearance.
Development & Culture
- Participate in briefings, meetings and training programs, continuously develop beverage knowledge and promote a positive Yes I Can! service culture.
Qualifications & Experience
- Minimum 2 years of relevant Bartending experience in a 5-star hotel, luxury bar, nightclub or premium club environment.
- Previous experience in high-volume bar, club, restaurant, banquet and event operations is preferred.
- Hospitality qualification or relevant Bartending or F&B training is an advantage.
- Experience handling VIP guests and international clientele is an advantage.
Skills & Competencies
- Strong knowledge of cocktails, spirits, wines, beers and premium beverages.
- Excellent knowledge of beverage preparation, presentation, glassware and bar equipment.
- Good knowledge of POS systems, beverage inventory, stock control, requisitions and wastage procedures.
- Knowledge of hygiene, food safety and responsible alcohol service requirements.
- Strong guest service and interpersonal skills with a professional and friendly approach.
- Good command of English, both spoken and written; additional languages are an advantage.
- Ability to work efficiently under pressure in a fast-paced, high-volume environment.
- Strong teamwork and communication skills with F&B and other hotel departments.
- Positive, proactive and guest-focused with a strong Yes I Can! attitude.
- Excellent grooming, personal presentation and professional conduct.
Additional Information
- Flexible to work rotating shifts, late nights, weekends and public holidays.
- Employees enjoy exclusive global benefits including special hotel rates at Radisson hotels worldwide for employees and loved ones, plus access to local perks and rewards tailored to your country.
- The company welcomes applicants from all backgrounds, abilities and experiences and will provide adjustments during the application process if needed.