وصف الوظيفة
Role Overview
Bartender at InterContinental Fujairah Resort, operated by IHG Hotels & Resorts, located on Al Aqah Beach in Fujairah.
Company Overview
InterContinental Fujairah Resort is a five-star luxury resort situated on the shoreline of Al Aqah Beach beneath the Hajjar Mountains. The property features 190 rooms, indoor and outdoor event space, restaurants, and a bar. The hotel staff represents over 30 languages and countries, creating an international luxury hospitality presence.
IHG Hotels & Resorts is the world's largest family of luxury hotels and one of the world's leading hotel groups, committed to delivering True Hospitality for Good. InterContinental Hotels & Resorts is the world's first and most global luxury hotel brand, pioneering international travel since the 1940s.
Role Purpose
As a Bartender, you will prepare and serve a wide range of alcoholic and non-alcoholic beverages while delivering exceptional and personalized guest service. You will maintain high standards of beverage quality, presentation, hygiene, and efficiency while supporting smooth and efficient operations in line with hotel and brand standards.
Key Responsibilities
Guest Service
- Welcome guests warmly and provide attentive, personalized bar service.
- Respond to guest requests and resolve complaints using appropriate service recovery procedures.
Beverage Preparation & Service
- Prepare and serve alcoholic and non-alcoholic beverages according to recipes and hotel standards.
- Promote house drinks and upsell to maximize revenue.
Operations & Teamwork
- Work closely with the bar, restaurant, and other departments to ensure smooth and efficient operations.
- Support the team during busy periods.
- Perform other reasonable duties as assigned.
Bar Setup & Maintenance
- Set up and replenish the bar with beverages, coffee, tea, milk, ice, garnishes, glassware, and supplies.
- Maintain clean and organized bar areas.
- Ensure all equipment is clean, safe, and in proper working condition.
Inventory & Stock Management
- Manage beverage stock, requisitions, and liquor inventory.
- Ensure proper storage, security, and stock rotation in accordance with hotel procedures and HACCP, FIFO, and FEFO standards.
Payment & Compliance
- Handle guest payments and transactions in accordance with hotel procedures.
- Follow hotel, safety, hygiene, and local legislative requirements at all times.
Qualifications & Experience
- Minimum 1–2 years' experience in hotels in a similar position.
- Food service experience with general knowledge of bar and restaurant operations preferred.
- Must meet the minimum legal age to serve alcohol in accordance with local laws and regulations.
Skills & Competencies
- Good command of English language, both oral and written; other languages an advantage.
- Knowledge of HACCP, food safety, hygiene, sanitation, and responsible alcohol service.
- Strong communication, teamwork, and customer service skills.
- Strong upselling skills.
- Able to work effectively under pressure.
Additional Information
- Flexible shifts required, including weekends and public holidays.
- Competitive pay and benefits offered.
- Equal opportunity employer.