Barista

Role Overview

Barista at The Red Palace, a luxury boutique hotel in Riyadh operated by Boutique Group.

Company Overview

The Red Palace is an ultra-luxury boutique hotel in Riyadh, originally built in 1943 and reimagined as a masterpiece of refined hospitality. The hotel blends timeless elegance with contemporary sophistication, offering meticulously restored architecture, curated cultural experiences, and unparalleled service.

Role Purpose

The Barista prepares and serves exceptional specialty coffee, Saudi coffee, teas, and other non-alcoholic beverages to guests across the hotel's restaurants, lounges, and service areas. The role combines deep beverage expertise with warm, guest-focused service to enhance the overall dining and hospitality experience.

Key Responsibilities

Coffee Expertise and Execution

• Prepare and serve high-quality espresso-based coffees, filter coffees, Saudi coffee, teas, and other non-alcoholic beverages using premium ingredients and approved recipes.
• Demonstrate in-depth knowledge of the hotel's coffee, tea, and non-alcoholic beverage offerings, including origins, flavor profiles, brewing methods, and presentation standards.
• Provide knowledgeable recommendations and suggestions to guests, enhancing their overall dining and beverage experience.
• Ensure consistent and precise preparation of all beverages, adhering to standardized recipes, brewing techniques, portion control, and presentation standards.

Guest Service and Satisfaction

• Deliver exceptional customer service, anticipating guests' needs and responding promptly to their requests.
• Engage with guests in a friendly and personable manner, building rapport and fostering a welcoming atmosphere.
• Address guest concerns and feedback in a timely and professional manner, escalating issues to the Restaurant or Beverage Manager as needed.
• Contribute to the overall ambiance and atmosphere of the outlet, helping to create a memorable guest experience.

Operational Efficiency

• Maintain a clean, organized, and well-stocked coffee station, ensuring all equipment, tools, cups, and service items are in good condition.
• Monitor inventory levels for coffee beans, teas, milk, syrups, garnishes, disposables, and related supplies, placing requests as necessary.
• Adhere to all applicable safety, hygiene, and sanitation policies and procedures, ensuring compliance with local regulations.
• Collaborate with the Restaurant or Beverage Manager and F&B team to optimize workflows and service procedures.

Living the Brand

• Maintain impeccable grooming and present a charming, graceful, thoughtful, and welcoming demeanor.
• Anticipate guest needs through service that is warm, genuine, and intuitive.
• Understand and deliver "emotional luxury" through elegant and discreet service.
• Create the guest experience through all public touch points, engaging the senses.
• Ensure quality is never compromised in all aspects of service.
• Demonstrate generosity in spirit with guests and colleagues alike.
• Establish the reputation of the hotel in the local community for quality service through hosting local events.
• Demonstrate professionalism, integrity, and a guest-focused approach in all interactions.
• Promote and practice the Company's legacy competencies and values in all interactions.

Qualifications & Experience

• High school diploma or equivalent; Hospitality, Barista, or Food & Beverage certification preferred.
• Minimum 1-2 years of experience as a Barista in an upscale hotel, cafe, lounge, or restaurant setting.
• Strong knowledge of coffee beans, espresso extraction, milk texturing, brewing methods, and coffee presentation standards.
• Proficiency in preparing a wide range of classic and contemporary coffee and non-alcoholic beverages, including latte art where applicable.
• Familiarity with point-of-sale systems and coffee equipment maintenance procedures.
• Local market experience is an asset.

Skills & Competencies

• Strong customer service orientation, with the ability to engage with guests and provide exceptional service.
• Excellent problem-solving and multitasking skills, with the ability to work efficiently in a fast-paced environment.
• Fluency in English; proficiency in Arabic is preferred.

Additional Information

• Reports to Supervisor, Assistant Restaurant Manager, or Restaurant Manager.
• Flexible to work mornings, evenings, weekends, and holidays as required.