Barista Maestro

Role Overview

Barista Maestro at Emirates Flight Catering, based at the catering facility. This is a leadership role responsible for championing exceptional beverage service across all outlets and events.

Role Purpose

To establish and maintain the highest standards of coffee and beverage preparation, service, and quality across Emirates Flight Catering operations. The role combines hands-on barista expertise with team leadership, innovation, and operational excellence to deliver a premium guest experience.

Key Responsibilities

Quality & Standards

• Champion consistent preparation and presentation of coffee and other beverages across all outlets, ensuring adherence to the highest quality standards.
• Develop, maintain, and comply with Standard Operating Procedures (SOPs) for beverage service to drive consistency and elevate service delivery.
• Conduct regular quality assurance checks to ensure alignment with the Quality Policy established in accordance with ISO 9001:2015 standards.
• Strictly adhere to the company's hygiene policies and procedures to maintain proper food and equipment handling standards as per departmental guidelines and EKFC Quality Policy.

Team Leadership & Development

• Enhance team capabilities and skills through continuous engagement, performance monitoring, and practical guidance to strengthen skills and promote craftsmanship.
• Train and coach team members in coffee brewing techniques, latte art, and professional equipment handling.

Operations & Equipment

• Oversee the setup and upkeep of beverage stations, ensuring smooth and efficient operations during daily service and special events.
• Ensure all coffee equipment and supplies are properly maintained, operationally ready, and available to avoid any service interruptions.

Collaboration & Innovation

• Collaborate with culinary and service teams to creatively integrate coffee offerings into menus and event concepts, enhancing the overall guest experience.
• Partner with outlet and event managers to ensure beverage service supports operational goals and exceeds guest expectations.
• Drive product innovation by introducing new brewing methods and seasonal offerings.

Qualifications & Experience

• Diploma or certification in Hospitality, Culinary Arts, or a related field.
• Barista certification from a recognized institution, such as Speciality Coffee Association or Barista Guild (preferred).
• Minimum 5 years' experience as a professional barista within a hospitality or catering environment.
• At least 2 years in a supervisory or training capacity within beverage operations.
• Proven experience working in high-volume service settings, such as large-scale events and multi-outlet operations.

Skills & Competencies

• In-depth expertise in coffee brewing techniques, latte art, and professional equipment handling.
• Strong training and coaching skills with excellent communication and interpersonal abilities.
• High attention to detail and strong commitment to delivering consistent quality.
• Ability to collaborate effectively with cross-functional teams and various departments.
• Excellent organizational and time management skills to handle multiple priorities.
• Flexibility and adaptability to meet dynamic operational demands and event requirements.