BARISTA

Role Overview

Barista at Anantara The Palm Dubai Resort, a global luxury hotel and resort brand rooted in Thai culture and inspired by authentic hospitality.

Company Overview

Anantara Hotels & Resorts is a luxury hotel and resort brand founded in 2001 in Thailand. The company has expanded globally, welcoming guests in captivating locales ranging from pristine beaches and private islands to ancient sites and vibrant metropolises. The brand is rooted in Thai culture with an intrinsic sense of authentic hospitality, embodying freedom, movement, and harmony.

Role Purpose

To promote and ensure guest satisfaction through the delivery of quality beverages and food products while developing and maintaining a strong team environment with emphasis on associate satisfaction and prompt, courteous service.

Key Responsibilities

Beverage & Food Service

• Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
• Deliver prompt and courteous beverage orders while maintaining a positive image through guest contact and cleanliness of bar areas.
• Ensure quality beverage products are served at all times.
• Follow health, safety, and sanitation guidelines for all products.

Guest Satisfaction & Experience

• Assure total guest satisfaction in the service of food and beverage through supervision of prompt and courteous delivery.
• Assist on the floor during entire meal periods and strive to speak to all guests to ensure their satisfaction.
• Assist with serving and seating guests.
• Assist any associate in job performance when required to ensure guest satisfaction.

Shift Operations & Standards

• Open and close shifts in accordance with Manager's Checklist.
• Maintain a calm demeanor during periods of high volume or unusual events to keep the store operating to standard.
• Properly execute revenue and check control procedures during shifts.
• Gather and implement all proper tools for running shifts including schedules, floor plans, reservations, and checks.
• Ensure adequate floor coverage as required.
• Exercise station rotation to ensure stations are distributed fairly.

Team Leadership & Training

• Develop and maintain a strong team environment with emphasis on associate satisfaction.
• Assist with new associate training by positively reinforcing successful performance and providing respectful and encouraging coaching as needed.
• Assist in maintaining a highly motivated and well-trained staff.
• Assist in implementing an effective training program for new and current associates.
• Maintain proper associate uniform standards.
• Train, maintain, and enforce all Anantara Bar Service Standards.
• Set a positive example for the shift team.

Staff Relations & Problem-Solving

• Handle daily associate relations including scheduling and time adjustments.
• Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantara's Guarantee of Fair Treatment Policy.
• Establish effective communication with associates to gain their trust and respect through hard work.
• Encourage problem-solving by associates through proper training and empowerment to ensure guest satisfaction.
• Find solutions for problems such as call-outs, last-minute bookings, or any other daily problems that may arise.

Maintenance & Safety

• Maintain a safe and sanitary work environment for all associates and guests.
• Manage an effective repair and maintenance program for all coffee machines and bar-related equipment through the use of work orders and inspections.
• Identify and recommend incentive programs, new ideas, and methods of operation.