Banquet Operations- Supervisor

Role Overview

Banquet Operations Supervisor at Marriott, responsible for overseeing banquet events and staff operations.

Company Overview

Delta Hotels by Marriott delivers a seamless travel experience designed for the modern frequent traveler, offering essential guest amenities while eliminating unnecessary elements. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets worldwide. As part of Marriott International's portfolio, Delta Hotels is committed to being an equal opportunity employer and fostering an environment where the unique backgrounds of associates are valued and celebrated.

Role Purpose

Ensure banquet events run smoothly by supervising staff coordination, maintaining venue standards, managing guest interactions, and upholding company service and safety protocols.

Key Responsibilities

Event Setup & Standards

• Set up banquet areas and rooms ensuring cleanliness and proper arrangement of furniture and equipment.
• Inspect and maintain table set-ups for cleanliness, neatness, and compliance with group requirements and company standards.
• Resolve any problems identified in event setup or presentation.
• Respond to and fulfill special banquet event arrangements as requested.

Staff Management & Supervision

• Ensure staff work together as a team.
• Inspect grooming and attire of staff and rectify any deficiencies.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.

Guest Service

• Welcome and acknowledge all guests according to company standards.
• Communicate with guests, other employees, and departments to ensure guest needs are met.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.

Communication & Professionalism

• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Document pertinent information in appropriate department logbook.

Compliance & Safety

• Follow all company, safety, and security policies and procedures.
• Report accidents, injuries, and unsafe work conditions to manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.

Quality Assurance

• Ensure adherence to quality expectations and standards.

Qualifications & Experience

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Skills & Competencies

• Read and visually verify information in a variety of formats, including small print.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing 50 pounds or less without assistance.
• Move, lift, carry, push, pull, and place objects weighing in excess of 75 pounds with assistance.
• Grasp, turn, and manipulate objects of varying size and weight with fine motor skills and hand-eye coordination.
• Move over sloping, uneven, or slippery surfaces.
• Move up and down stairs and service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Perform other reasonable job duties as requested.