Banquet Manager

Role Overview

Banquet Manager at IHG Hotels and Resorts, Crowne Plaza Muscat OCEC. Responsible for the planning, coordination, and execution of all banquet events, ensuring exceptional guest experiences, operational efficiency, and consistently high service standards.

Company Overview

Crowne Plaza is one of the largest and best-loved premium hotel brands in the world, with more than 400 hotels in diverse locations globally. The brand is a trusted partner for meetings and events, known for expertise in connecting domestic and global groups. The service style "Dare to Connect" supports colleagues in delivering an unscripted approach to service that encourages warm, engaging interactions with guests. IHG Hotels & Resorts is one of the world's leading hotel groups, committed to delivering True Hospitality for Good and creating inclusive teams where differences are celebrated.

Role Purpose

Oversee all banquet operations for meetings, conferences, weddings, social events, corporate functions, and other catered occasions while leading and developing the banquet team and working closely with Events, Sales, Kitchen, Stewarding, Front Office, and other hotel departments.

Key Responsibilities

Event Execution & Coordination

• Plan and manage the smooth execution of all banquet functions from setup through breakdown.
• Review banquet event orders and ensure all requirements are communicated clearly to the relevant departments.
• Coordinate room layouts, seating arrangements, décor, audiovisual requirements, food and beverage service, and special guest requests.
• Conduct pre-event briefings and ensure the team understands event requirements, service standards, and responsibilities.
• Monitor events throughout service to ensure quality, timing, presentation, and guest satisfaction.

Operations & Safety

• Ensure banquet areas are maintained to the highest standards of cleanliness, presentation, safety, and hygiene.
• Handle operational challenges and guest concerns promptly and professionally.

Team Leadership & Development

• Lead, motivate, coach, and develop banquet supervisors, captains, servers, and casual staff.
• Prepare staffing schedules according to business levels and event requirements.
• Conduct daily briefings and communicate hotel standards, promotions, policies, and operational updates.
• Monitor employee performance and provide regular feedback and coaching.
• Ensure all team members follow IHG and hotel service standards, grooming requirements, and operational procedures.

Guest Relations & Satisfaction

• Maintain a visible presence during events and actively engage with clients and guests.
• Build strong relationships with event organizers and key clients.
• Anticipate guest needs and ensure personalized service for VIPs and special occasions.
• Resolve guest complaints professionally and follow through to ensure complete satisfaction.
• Support the hotel in achieving excellent guest satisfaction and positive event feedback.

Qualifications & Experience

• Diploma or Bachelor's degree in Hospitality Management, Hotel Management, or a related field preferred.
• Minimum 3–5 years of experience in banquet operations, preferably within a four- or five-star hotel.
• Previous supervisory or management experience in a high-volume banquet, events, or conference operation.
• Experience handling corporate events, weddings, conferences, and large-scale functions is highly desirable.

Skills & Competencies

• Strong knowledge of banquet service, event setup, food and beverage operations, and conference/event requirements.
• Strong leadership, communication, organizational, and problem-solving skills.
• Excellent guest-service orientation with strong attention to detail.
• Ability to work effectively under pressure and manage multiple events simultaneously.
• Good command of English; preferably Arabic speaker.

Additional Information

• Flexible to work shifts, weekends, public holidays, and extended hours according to business requirements.
• Competitive salary that rewards hard work.
• Full uniform provided.
• Impressive room discounts.
• Comprehensive training.
• Well-being framework committed to supporting health, lifestyle, and workplace wellness.
• IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.