وصف الوظيفة
Role Overview
Banquet Manager at Hilton. The role leads daily execution of all banquet functions and delivers memorable guest experiences through exceptional hospitality.
Role Purpose
To plan, organize, and execute banquet events while maintaining operational excellence, ensuring flawless guest experiences, and fostering a positive, high-performing team environment aligned with Hilton's core values of hospitality, integrity, leadership, teamwork, ownership, and urgency.
Key Responsibilities
Guest Experience
- Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special.
- Deliver memorable experiences that spread the light and warmth of hospitality.
Banquet Operations
- Plan, organize, and execute various banquet events such as breakfasts, coffee breaks, luncheons, dinners, cocktail receptions, and galas.
- Oversee the setup of function rooms, ensuring linens, silverware, glassware, and chinaware are arranged according to event specifications and quality standards.
- Ensure function rooms are properly broken down and all equipment is stored correctly for the next event.
Stakeholder Collaboration
- Communicate event specifications, procedures, and updates to relevant teams in Food and Beverage, Event Services, Property Operations, Audio Visual, and Housekeeping.
Team Leadership & Development
- Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment.
- Inspire others through leadership.
Compliance & Standards
- Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing.
Additional Information
- Hilton core values: passion for hospitality, integrity, inspiring leadership, belief in teamwork, sense of ownership and accountability, and focus on urgency and discipline.
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