وصف الوظيفة
Role Overview
Bancatakaful Portfolio Manager at ADIB, Abu Dhabi.
Role Purpose
To manage and grow the Bancatakaful product portfolio by driving performance monitoring, governance, and risk control, ensuring strong management reporting, SLA oversight of Takaful Providers, audit readiness, and continuous improvement through product and process gap assessments.
Key Responsibilities
Portfolio Management
- Manage the Bancatakaful product portfolio end-to-end, including performance tracking and ongoing monitoring against targets (penetration, persistency, claims ratio, revenue per branch).
- Build and maintain a portfolio performance dashboard with leading and lagging indicators, surfacing emerging risks before they become reportable issues.
- Support budget and forecast inputs for the Bancatakaful portfolio, including variance commentary for management reviews.
SLA and Stakeholder Management
- Monitor SLA performance of Takaful Providers and operational partners, escalating breaches and driving corrective action through structured governance forums.
- Coordinate with Risk, Compliance, Legal, Operations, and IT to follow up on cross-functional requirements and ensure timely resolution.
Product and Process Improvement
- Perform regular product and process gap assessments, identifying improvement opportunities and supporting implementation of fixes.
- Support new product launches and product reviews, including documentation, testing, and stakeholder coordination across the bank and Takaful Provider partners.
Governance and Risk Management
- Manage the department's RCSA, KRIs and BCM.
- Handle internal, external, and regulatory audits, including coordinating evidence collection, responses, and closure of findings within agreed timelines.
- Ensure accurate and up-to-date department filing.
Reporting and Insights
- Prepare business review decks and other management reporting for senior leadership, translating raw portfolio data into clear, decision-ready insights.
Organizational Development
- Manage department training plans, including scheduling, tracking completion, maintaining records, and identifying skill gaps for upskilling.
Ad Hoc Responsibilities
- Support any other ad hoc responsibilities assigned by management.
Skills & Competencies
- Basic understanding of Takaful products.
- Teamwork and project management skills, with the ability to work independently.
- Proficiency in MS Excel and PowerPoint for management reporting and business review decks.
- Experience with RCSA frameworks, audit processes, and BCM/BCP methodology.
- Good problem-solving skills, particularly for product and process gap analysis.
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