AVP, Trade Support - Dealer Assist & Data Readiness

Role Overview

Associate Vice President, Trade Support - Dealer Assist & Data Readiness at First Abu Dhabi Bank (FAB).

Role Purpose

The role supports the VP & Head of GM MO Trade Support by managing day-to-day Dealer Assist and Data Readiness activities across Global Markets products, ensuring Front Office Sales and Trading desks receive timely, accurate and consistent operational support. The role coordinates client ready-to-trade activities, product activation readiness, counterparty setup, account and portfolio readiness, static and reference data dependencies, SSI enrichment requirements and new product operational readiness from a Trade Support perspective.

Key Responsibilities

Dealer Assist Operating Discipline

• Execute and coordinate daily Dealer Assist activities in line with approved service standards, request channels, escalation protocols and handover routines.
• Manage Front Office request intake, triage, prioritisation, allocation and follow-up across assigned products, desks or regional coverage points.
• Support trade booking queries, client account allocations, portfolio allocations, sales-support requests and trade-flow coordination required by Sales and Trading desks.
• Maintain request logs, workload trackers, escalation records and service commentary to support transparent service management.
• Identify recurring Dealer Assist issues, process gaps and capacity constraints, and escalate improvement opportunities to the VP & Head of GM MO Trade Support.

Client Activation and Ready-to-Trade Coordination

• Coordinate client onboarding and ready-to-trade activities with KYC, Credit, Compliance, GM Documentation, Reference Data, Operations and Front Office teams.
• Track client, counterparty, product, account, portfolio, SSI, static data and reference-data dependencies required for trading enablement.
• Support product activation and counterparty activation by coordinating required data, documentation, system setup and stakeholder actions.
• Escalate onboarding blockers, incomplete setup items, documentation gaps and system-readiness issues impacting Front Office execution.
• Maintain readiness trackers and provide timely updates on open actions, owners, deadlines and risks to trade readiness.

Data Readiness and Static and Reference Data Coordination

• Support static data, reference data, market data and SSI readiness activities required for accurate trade booking, enrichment, validation and downstream processing.
• Coordinate with Reference Data, Technology, Operations, Market Risk and relevant owner functions to resolve data-quality or setup issues impacting trade support.
• Perform completeness checks on operational data dependencies and ensure items are appropriately routed, tracked and escalated.
• Support new product operational readiness by coordinating data, system and workflow dependencies from a Trade Support perspective.
• Identify recurring data-readiness issues and support root-cause analysis, remediation actions and process standardisation.

T0 Trade Support and Enrichment Support

• Support T0 trade support activities including non-economic booking support, enrichment follow-up, allocation support and trade-flow coordination.
• Coordinate with T0 Validation teams to ensure required trade-support information is complete and available for validation, affirmation, confirmation and settlement-readiness processes.
• Support Front Office queries relating to booking support, account and portfolio mapping, SSI enrichment, missing data and trade-support dependencies.
• Escalate aged, urgent or high-impact trade support items to the VP & Head of GM MO Trade Support and relevant owner functions.
• Ensure unresolved control, reconciliation, collateral, regulatory or risk-monitoring matters are handed off to GM MO Control & Governance or other owner functions as appropriate.

Affirmation, Confirmation and Settlement-Readiness Support

• Monitor assigned affirmation and confirmation support items, coordinating follow-up with relevant teams where trade-support information is required.
• Support settlement-readiness by ensuring account setup, allocation, SSI, enrichment and required non-economic data dependencies are complete or escalated.
• Coordinate with Operations, Trade Support, Product Control, Front Office and regional teams to resolve trade-support dependencies that may impact timely downstream processing.
• Track open support items, commentary, owner actions and escalation status to support daily service discipline.
• Contribute to reduction of recurring trade-support issues by identifying upstream data, booking or workflow causes.

Stakeholder Management and Service Delivery

• Act as a day-to-day Trade Support contact for Front Office Sales and Trading desks on Dealer Assist and data-readiness matters.
• Coordinate across KYC, Credit, Compliance, GM Documentation, Reference Data, Technology, Operations, Product Control and regional teams to remove trade-support blockers.
• Maintain clear communication on service status, pending actions, escalation requirements and expected next steps.
• Support effective hand-offs between Dealer Assist, T0 Validation, Operations and GM MO Control & Governance functions.
• Promote a service-oriented culture focused on responsiveness, accuracy, ownership, clear escalation and Front Office enablement.

Reporting, MI and Service Inputs

• Prepare inputs for Trade Support service reporting, operational dashboards, request volumes, SLA adherence, backlog ageing and recurring issue themes.
• Provide accurate commentary on client readiness, data-readiness blockers, Dealer Assist activity and trade-support escalation items.
• Maintain request and readiness trackers to support management visibility and service performance analysis.
• Contribute to KPI and service-quality inputs required by the VP & Head of GM MO Trade Support.
• Support standardised MI and dashboard enhancements for Trade Support and Data Readiness activities.

Process Improvement, Automation and UAT

• Identify opportunities to simplify request management, reduce manual hand-offs, improve data-readiness tracking and enhance service visibility.
• Participate in UAT, workflow design, dashboard development and automation initiatives impacting Dealer Assist and Data Readiness processes.
• Support standardisation of templates, request categories, escalation formats, handover processes and operating procedures.
• Contribute to continuous improvement initiatives that enhance STP, service quality, capacity and operational scalability.
• Support knowledge transfer and cross-training across Dealer Assist, Data Readiness and T0 Validation teams.

People, Capability and Coverage Support

• Coach Specialists as assigned and support day-to-day task allocation, workload balancing and service discipline within the Dealer Assist & Data Readiness team.
• Support cross-product capability building across FX and MM, Derivatives, Commodities, Capital Markets and other applicable products.
• Assist in documenting procedures, process maps, checklists and training materials for Trade Support activities.
• Promote accountability, ownership, timely escalation and consistent service standards across the team.
• Support succession planning, coverage resilience and cross-training initiatives led by the VP & Head of GM MO Trade Support.

Qualifications & Experience

• Bachelor's degree in Finance, Banking, Economics, Business Administration, Accounting or a related discipline.
• 7+ years of experience in Global Markets Operations, Middle Office, Trade Support, Dealer Assist, Client Onboarding, Reference Data, Front Office support or related operational support functions.
• Strong understanding of Global Markets products including FX, Money Markets, Rates, Derivatives, Commodities, Capital Markets and structured products.
• Good knowledge of trade lifecycle processes including client readiness, product activation, counterparty setup, trade booking support, enrichment, validation, affirmation, confirmation and settlement-readiness support.
• Experience coordinating with Front Office, KYC, Credit, Compliance, GM Documentation, Reference Data, Technology, Operations, Product Control and regional teams.
• Practical knowledge of systems and platforms such as Murex, Bloomberg, MarkitWire and matching platforms, reference-data tools, workflow trackers and dashboard tools.
• Professional qualification preferred.

Skills & Competencies

• Global Markets Trade Support.
• Dealer Assist operating model.
• Client activation and ready-to-trade processes.
• Product and counterparty activation.
• Static, SSI and reference data coordination.
• Market data readiness coordination.
• Trade booking support and allocations.
• Account and portfolio mapping support.
• Trade enrichment support.
• Same-Day Validation support inputs.
• Affirmation and confirmation monitoring support.
• Settlement-readiness dependencies.
• FX and MM, Rates, Derivatives and Commodities lifecycle knowledge.
• Murex, MarkitWire and Bloomberg knowledge.
• Queue management and SLA tracking.
• Handover discipline and request management.
• Process improvement and STP mindset.
• UAT, workflow automation and dashboard requirements.
• Cross-functional stakeholder management.
• Service performance reporting.
• Service excellence.
• Front Office partnership.
• Execution discipline.
• Attention to detail.
• Clear communication.
• Stakeholder management.
• Accountability and ownership.
• Prioritisation under