AVP, Trade Support

Role Overview

AVP, Trade Support at First Abu Dhabi Bank (FAB). The role manages credit limits relating to credit facilities and guides team members in day-to-day transactions with respect to limit encoding and control.

Role Purpose

Ensure the team complies with approved terms and adheres to FAB Head Office policies, processes, and procedures, as well as those of representative offices, international branches, and regulators. This includes direct supervision and engagement on timely fulfillment of day-to-day tasks, business requirements, and regular housekeeping activities in accordance with the organization's regulatory and performance standards.

Key Responsibilities

Credit Limit Management & Authorization

• Authorize system encoding of credit limits, limit activation, CAs, Facility Offer Letter (FOL), and other related releases from Credit/Documentation Unit.
• Authorize Project Payment Certificate (PPC) discounting and settlements.
• Authorize Share Valuation Report (SVR).
• Authorize availment tickets.
• Authorize suspension of interest.
• Authorize write-off entries, charges, and fees.
• Authorize fixed deposit lien release.
• Authorize all other limit control related tasks.
• Authorize Internal Memos (IOM).
• Authorize customer grade change.
• Authorize corporate obligor details based on requests received from UAE and International branches in accordance with the approved operating model and local regulations of respective jurisdictions.
• Oversee issuance and sign-off of Liability/No Liability Certificates.

Operational Oversight & Monitoring

• Monitor work submission channels (emails or any other workflow channels in use) for daily task allocation within the Unit.
• Ensure performance of daily or periodic tasks.
• Update trackers and ensure proper archival of documents in custody.
• Oversee monthly activities including review of credit limits in GLCMS.
• Ensure accuracy with regards to application of interest rates in system (ADI/ACI/GDI/GCI).
• Ensure timely response to service and support requests, queries, escalations, and deficiency reports.

Stakeholder & Customer Management

• Efficiently manage key stakeholders and business unit expectations.
• Target 100% satisfaction rating by internal customers by providing superior service quality.
• Manage internal customer relationships.
• Ensure that queries and exceptions are addressed efficiently with proactive measures.

Regulatory & Professional Development

• Stay abreast of latest developing concepts and new regulations by the UAE Central Bank, other legal entities, and Corporate Credit guidelines.
• Identify suitable training for self and team members.
• Facilitate on-the-job training for staff and conduct knowledge sharing sessions.

Team Leadership & Management

• Exercise effective administrative management and team leadership.
• Create efficient leave plans within the team to support operational tasks.
• Maximize available manpower to meet business demands.
• Ensure rational distribution of tasks and transactions among team members.
• Monitor overall output of the team.
• Create adequate back-up for self and each team member.
• Ensure timely performance feedback, recognition, and acknowledgement.
• Provide appropriate guidance and clarity to team members on adherence to organization values and policies.
• Conduct regular constructive and objective performance feedback and review sessions.
• Support Unit Head by undertaking designated back-up duties.
• Support Unit Head in various business endeavors.

Process Improvement & Compliance

• Spearhead creation of comprehensive Standard Operating Procedures (SOP), Service Level Agreement (SLA), Process Note (PN), and other related guidelines and control tools.
• Track TAT against agreed SLAs and provide regular updates to Management on unit productivity.
• Ensure adherence to published Standard Operating Procedures (SOP) and understanding of relevant products, procedures, and Delegation of Authority (DOA) of the Bank.
• Complete the annual Risk and Control Self-Assessment (RCSA) exercise as required.
• Perform operational risk control assurance testing as required for the RCSA.
• Maintain and update the annual Business Continuity Plan (BCP) for the Unit.
• Conduct Business Impact Analysis (BIA) and Risk Assessment to identify critical business functions and processes.
• Identify service improvement opportunities and spearhead implementation.
• Report Key Risk Indicators (KRI) and operational near miss/loss incidents in a timely manner.
• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Demonstrate compliance to organization's values and ethics.
• Support the establishment of a value-driven culture within the bank at all times with Continuous Improvement.
• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes, and practices considering global standards, productivity improvement, and cost reduction.

Reporting & Administrative

• Prepare and analyze various reports as directed by HO-CCU & Sanctions/HO-CAD/Senior Management.
• Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies, and quality standards.
• Undertake special projects and assignments as delegated by HO-CCU & Sanctions/HO-CAD/Senior Management ensuring timely and adequate engagement.

Qualifications & Experience

• Bachelor's degree or related discipline.
• At least 6 years of relevant experience in the banking sector in similar positions of progressively increasing managerial responsibilities in the credit facility function.