AVP, Personal Loan Sales

Role Overview

Assistant Vice President, Personal Loan Sales at First Abu Dhabi Bank. The role is based in the UAE.

Company Overview

First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. FAB offers a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. The organization is committed to excellence and innovation in delivering top-tier financial solutions to clients globally.

Role Purpose

Lead the assigned sales team to achieve personal loan targets, identify cross-selling opportunities, acquire quality business, strengthen customer relationships, and improve portfolio revenue while ensuring all sales activities comply with the bank's credit, fraud, operational, and service standards.

Key Responsibilities

Sales Leadership & Performance

• Lead the assigned sales team to achieve or exceed monthly sales targets and overall business objectives.
• Monitor sales performance, application errors, deferrals, attrition risks, and portfolio progress through weekly and monthly MIS reports.
• Plan and monitor daily sales activities, team outputs, and performance through CRM and digital platforms.

Team Development & Coaching

• Coach team members, address training requirements, recognize high performers, and support performance improvement.

Business Development & Relationships

• Develop new business opportunities in collaboration with Employee Banking, branches, and internal stakeholders.
• Strengthen customer relationships by reviewing customer feedback, NPS scores, and service-related concerns.
• Promote cross-selling opportunities, market visibility, product awareness, and sales growth through meetings, promotional activities, and roadshows.

Compliance & Quality Assurance

• Ensure all sourced applications meet the bank's credit, fraud, compliance, and documentation requirements.

Qualifications & Experience

• University degree or equivalent qualification.
• 3–5 years of experience selling banking products or working within the financial services industry.
• Good knowledge of retail banking products, credit requirements, and market competition.

Skills & Competencies

• Strong leadership and team management skills.
• Strong sales and negotiation skills.
• Strong relationship-management skills.
• Strong computer, organizational, reporting, and performance-tracking skills.
• Ability to work effectively in a competitive and multicultural environment.
• Strong commitment to policies, procedures, service standards, and the bank's Code of Conduct.

Additional Information

Preferred Qualifications

• Sales diploma or professional sales certification.
• Previous experience in a similar sales leadership role.
• Experience working with Employee Banking, branch networks, and cross-functional banking teams.
• Knowledge of CRM, Microsoft Tasks, and other digital sales-management platforms.

Career Development

FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture. The bank provides a range of learning and development initiatives to support all employees through training and skill development. FAB has structured plans for the recruitment and career progression of Emirati talent to enable growth in the financial and banking sector both regionally and globally.