AVP & Lead, Credit Control

Role Overview

AVP & Lead, Credit Control at First Abu Dhabi Bank (FAB). This role manages credit limits relating to credit facilities and guides team members in day-to-day transactions with respect to limit encoding and control across FAB Head Office, representative offices, international branches and regulatory environments.

Role Purpose

Ensure credit limit authorization, team compliance with approved terms and policies, and adherence to FAB and regulatory procedures. The incumbent leads a team through daily credit control operations while maintaining zero-loss performance and superior internal customer satisfaction.

Key Responsibilities

Credit Limit and Authorization Management

• Authorize system encoding of credit limits, limit activation, Credit Arrangements (CAs), Facility Offer Letters (FOL) and related releases from Credit/Documentation Unit.
• Authorize system processing of Project Payment Certificate (PPC) discounting and settlements.
• Authorize system entries for Share Valuation Reports (SVR), availment tickets, suspension of interest, write-off entries, charges and fees, fixed deposit lien release and all limit control related tasks.
• Authorize Internal Memos (IOM) and customer grade changes.
• Authorize corporate obligor details based on requests from UAE and International branches in accordance with approved operating models and local regulations of respective jurisdictions.
• Oversee issuance and sign-off of Liability/No Liability Certificates.

Supervision and Team Management

• Directly supervise and engage on timely fulfillment of day-to-day tasks, business requirements and regular housekeeping activities in accordance with regulatory and organizational performance standards.
• Monitor work submission channels (emails and other workflow channels) for daily task allocation within the Unit.
• Create efficient leave plans within the team to support operational tasks.
• Maximize available manpower to meet business demands.
• Ensure rational distribution of tasks and transactions among team members.
• Create adequate back-up coverage for self and each team member.
• Facilitate on-the-job training for staff and conduct knowledge sharing sessions.
• Identify suitable training for self and team members.
• Monitor overall output of the team.
• Ensure timely performance feedback, recognition and acknowledgement.
• Provide appropriate guidance and clarity to team members on adherence to organization values and policies.
• Conduct regular constructive and objective performance feedback and review sessions.

Daily Operations and Monitoring

• Ensure performance of daily or periodic tasks, updating of trackers and proper archival of documents in custody.
• Oversee monthly activities including review of credit limits in GLCMS.
• Monitor accuracy regarding application of interest rates in system (ADI/ACI/GDI/GCI).
• Ensure timely response to service and support requests, queries, escalations and deficiency reports.
• Target 100% satisfaction rating by internal customers through superior service quality.
• Manage internal customer relationships and address queries and exceptions efficiently with proactive measures.
• Track Turnaround Time (TAT) against agreed Service Level Agreements (SLAs) and provide regular management updates on unit productivity.

Regulatory and Compliance

• Stay abreast of latest developing concepts and new regulations by the UAE Central Bank, legal entities and Corporate Credit guidelines.
• Ensure adherence to published Standard Operating Procedures (SOP) and understanding of relevant products, procedures and Delegation of Authority (DOA) of the Bank.
• Complete the annual Risk and Control Self-Assessment (RCSA) exercise as required and perform operational risk control assurance testing for RCSA.
• Report Key Risk Indicators (KRI) and operational near miss and loss incidents in a timely manner.
• Follow all relevant departmental policies, processes, standard operating procedures and instructions to ensure work is carried out in a controlled and consistent manner.
• Demonstrate compliance to organization's values and ethics.

Policies, Systems, Processes and Procedures

• Support establishment of a value-driven culture within the bank at all times with Continuous Improvement focus.
• Contribute to identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
• Spearhead creation of comprehensive Standard Operating Procedures (SOP), Service Level Agreements (SLA), Process Notes (PN) and other related guidelines and control tools.

Business Continuity and Risk Management

• Maintain and update the annual Business Continuity Plan (BCP) for the Unit.
• Conduct Business Impact Analysis (BIA) and Risk Assessment to identify critical business functions and processes.
• Work with the line manager in introducing strong tools and processes to identify and ease Business As Usual (BAU) risks attached to the unit.
• Pursue opportunities for enhancing operative efficiencies along with adequate monitoring.

Reporting and Analysis

• Prepare and analyze various reports as directed by HO-CCU & Sanctions/HO-CAD and Senior Management.
• Assist in preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.
• Identify service improvement opportunities and spearhead implementation.
• Put forward process improvement proposals.
• Ensure excellent housekeeping standards.

Support and Additional Responsibilities

• Support Unit Head by undertaking designated back-up duties.
• Support Unit Head in various business endeavours.
• Undertake special projects and assignments as delegated by HO-CCU & Sanctions/HO-CAD/Senior Management with timely and adequate engagement.

Performance Targets and Standards

• Zero loss; nil near miss/income leakage events; target zero high-risk errors.
• Target zero complaints; minimum 95% adherence to TAT standards as agreed with business.
• Achieve more than 90% satisfaction score in internal customer survey.
• Nil unauthorized breaches in policy or regulatory requirements and standard operating procedures (SOP).
• Ensure satisfactory rating in all audits (INA/RMU/ORC).
• Nil breaches in housekeeping (reconciliations, tracers, activity tracker, etc.).
• Nil critical findings in regulatory, external or internal audits.

Qualifications & Experience

• Bachelor's degree or related discipline.
• Relevant experience in the banking sector with at least 6 years in similar positions of progressively increasing managerial responsibilities in the credit facility function.