AVP, Client Manager - Global Network Banking (UAE NATIONALS ONLY)

Role Overview

AVP, Client Manager - Global Network Banking at Citi, based in the UAE. UAE nationals only.

Role Purpose

Deliver a best-in-class client experience as a client-facing banker responsible for seamless execution on onboarding, implementation, service coordination, and credit management within the Global Network Banking team, acting as the central point of contact for clients and internal partners.

Key Responsibilities

Relationship & Origination Support

• Maintain professional relationships with client representatives.
• Understand client drivers and support Subsidiary Account Managers, Regional Account Managers (RAMs), and Parent Account Managers (PAMs) as applicable in origination activities.
• Identify and originate low-complexity opportunities.
• Actively contribute to business campaigns, including account planning, wallet sizing, and corridor or product initiatives.

Credit Management

• Manage credit requests in close coordination with various internal teams.
• Monitor credit lines and escalate exceptions.

Onboarding & Implementation

• Own the end-to-end client onboarding experience, from initiating CRM requests to post-implementation follow-up.
• Oversee client documentation and facilitate client training to ensure a smooth transition.

Service Coordination

• Serve as the primary point of contact for managing and resolving client escalations.
• Facilitate day-to-day operational flows and track client feedback.

KYC Ownership

• Act as the designated KYC (Know Your Customer) owner for a portfolio of clients.
• Take responsibility for completing and maintaining accurate client profiles.

Qualifications & Experience

• 5+ years of experience in client management or a related role within the financial services industry.
• Bachelor's degree in Finance or a related field.

Skills & Competencies

• Product knowledge and understanding of operational processes and KYC/AML regulatory requirements.
• Excellent organizational and time-management skills with the ability to manage multiple priorities and stakeholders simultaneously.
• Proven ability to resolve client issues, manage escalations, and improve processes.
• Strong communication and interpersonal skills with a commitment to delivering a high level of client service.
• Ability to develop and maintain strong client relationships.
• High level of accuracy and attention to detail in all aspects of work.

Additional Information

• Employment Type: Full time.
• Job Family Group: Institutional Banking.
• Job Family: Corporate Banking.