Automotive Warranty Coordinator

Role Overview

Automotive Warranty Coordinator at Burjline Builders. The role supports automotive operations and manages warranty claims, documentation, manufacturer coordination, and customer communications throughout the warranty process.

Role Purpose

To process and manage automotive warranty claims accurately and efficiently, maintain comprehensive documentation, coordinate with manufacturers and suppliers, and ensure customers receive timely updates and support.

Key Responsibilities

Claims Processing

• Process and submit automotive warranty claims accurately and within required timelines.
• Review claims and supporting documentation to ensure completeness and compliance with warranty requirements.

Documentation & Records Management

• Maintain accurate records of warranty claims, approvals, rejections, and related documentation.
• Ensure warranty documentation is properly maintained and readily accessible.

Stakeholder Communication & Coordination

• Communicate with manufacturers, suppliers, and relevant stakeholders to resolve warranty-related issues.
• Respond to customer inquiries and provide clear updates on claim status and resolutions.
• Coordinate with the automotive service and technical teams to ensure smooth warranty claim processing.

Compliance & Quality Assurance

• Stay updated on manufacturer warranty policies, procedures, and requirements.
• Identify discrepancies, unusual claims, or potential warranty fraud and escalate them appropriately.

Process Improvement

• Support the development and improvement of warranty processes and procedures.

Qualifications & Experience

• High school diploma or equivalent.
• Minimum 2 years of experience in automotive warranty, claims processing, or a related automotive role.
• Strong understanding of automotive warranty policies and procedures.

Skills & Competencies

• Excellent organizational and time-management skills.
• Strong attention to detail with good analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and relevant automotive or warranty management systems.
• Ability to manage multiple claims and priorities in a fast-paced environment.