Auto Technician

Role Overview

Auto Technician at Abdul Latif Jameel. This is a hands-on service role based in a vehicle service center, reporting to the Chief Technician and Workshop Floor Manager.

Company Overview

Abdul Latif Jameel is a diversified business with deep roots in the Middle East, North Africa, and Turkey (MENAT) region. Established 75 years ago as a trading business and Toyota distributorship in Jeddah, Saudi Arabia, the company operates the largest vehicle distribution network in Saudi Arabia and has expanded into sectors supporting the infrastructure of life across the MENAT region. The company represents world-leading brands and maintains strong networks and long-established partnerships throughout the region.

Role Purpose

Perform repair services and mechanical work in the service center to achieve targets in customer satisfaction and gross service sales by adhering to company mission, vision, and values and applying standard operating procedures.

Key Responsibilities

Service Delivery & Repairs

• Perform repairs as per customer request through proper execution and Chief Technician supervision within promised delivery time and estimated cost to meet customer satisfaction.
• Conduct preliminary inspection and evaluation of vehicles using mechanical tools and equipment under service Chief Technician supervision to assess exact damage and extent of repair.
• Execute center after-sales responsibilities including vehicle repairs and periodic maintenance to ensure all activities are carried out per company policies and procedures through effective communication and supervision.

Technical Problem-Solving

• Participate in resolution of high-technical problems such as NVH-related cases with assistance from Team Leaders through diagnostic testing and examination to ensure appropriate repair is done.
• Enhance technical skills through regular meetings and updates with Team Leader regarding service bulletins and daily functional activities.

Quality & Customer Satisfaction

• Ensure highly satisfied customers by executing a Guest Centric mindset to achieve high quality after-sales activities through effective monitoring by the Team Leader in accordance with service standards.
• Monitor and minimize back jobs and repeat repairs to achieve Fix It Right ratio targets.

Operations & Data Management

• Coordinate with Job Controller in feeding correct data, recording repairs carried out, and updating vehicle delivery status through Computerized Time Control Sheets to determine productivity and man-hour analyses.
• Maintain 5S standards within the service center.

Qualifications & Experience

• High school diploma or equivalent minimum.
• Minimum 1 year of experience in service.
• Advanced knowledge in automotive and mechanical repairs and maintenance services, preferably with certification from Toyota Motor Corporation (TMC) and its subsidiaries.
• Minimum Pro-Technician certification required.

Skills & Competencies

• Time Management: Managing own time and the time of others.
• Active Learning: Understanding implications of new information for both current and future problem-solving and decision-making.
• Stress Tolerance: Accepting criticism and dealing calmly and effectively with high-stress situations.
• Achievement/Effort: Establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
• Problem Sensitivity: Ability to tell when something is wrong or is likely to go wrong.
• Deductive Reasoning: Applying general rules to specific problems to produce answers that make sense.
• Inductive Reasoning: Combining pieces of information to form general rules or conclusions.
• Inter-Personal Relationships: Ability to deal and work with people and compromise diversity in views and opinions.
• After-Sales Related Skills: Persuasive, able to deal with stress, patient, persistent.
• Ensures Accountability as an Individual Contributor.
• Plans and Aligns as an Individual Contributor.
• Focuses on the Customer as an Individual Contributor.
• Learns Through Reflection as an Individual Contributor.
• Fosters Collaboration as an Individual Contributor.

Additional Information

• Languages: English and Arabic required.
• High supervision over operational activities; low authority over daily functional operation.
• Key performance indicators: Service Sold Hours & Productivity (Volume & Percentage), Fix It Right ratio (Percentage), Number of Back Jobs / Repeat Repairs (Volume, targeting zero), and 5S (Percentage in JS evaluation).
• The role has direct impact on service sold hours, productivity, and customer satisfaction.
• The job holder has freedom to conduct preliminary vehicle inspection and evaluation.
• The role has a crucial strategic focus on managing after-sales targets including man-hour sales and net sales, and a supporting role in delivering service achievements through participation in center after-sales marketing campaigns.