Attractions Shift Supervisor - Riyadh Exit 10 (Alhamra)

Role Overview

Attractions Shift Supervisor at SEVEN, located in Riyadh Exit 10 (Alhamra). This role manages staff and oversees operations during assigned shifts at the attraction, ensuring smooth, efficient operations and the highest standards of guest service.

Role Purpose

The Shift Supervisor creates a positive guest experience by leading the team, addressing operational issues promptly, and ensuring all activities align with SEVEN's standards and policies. The role is essential to maintaining efficient attraction operations and guest satisfaction throughout each shift.

Key Responsibilities

Staff Supervision and Management

• Lead and manage the team during the assigned shift, ensuring all staff members perform their duties effectively and adhere to SEVEN's standards.
• Assign tasks and responsibilities to team members based on operational needs, ensuring optimal coverage and service delivery.
• Provide on-the-spot training, guidance, and support to staff, ensuring they have the knowledge and skills required to perform their roles.

Operational Oversight

• Monitor and oversee all operational activities on the floor, including guest services, equipment maintenance, and safety protocols.
• Ensure that the attraction is clean, well-maintained, and fully operational at all times during the shift.
• Address any operational issues or guest concerns promptly, escalating to the Attractions Manager if necessary.
• Conduct regular checks of equipment and facilities to identify any potential safety hazards or maintenance needs.

Guest Service Excellence

• Ensure all guests receive high-quality service, focusing on creating a positive and memorable experience.
• Handle guest inquiries, complaints, and feedback in a professional and courteous manner, taking appropriate actions to resolve any issues.
• Promote a culture of guest service excellence among staff, leading by example and encouraging team members to go above and beyond for guests.
• Address guest inquiries, complaints, and feedback promptly and professionally, resolving any issues to maintain guest satisfaction.

Safety and Compliance

• Enforce safety protocols and ensure that all staff and guests adhere to SEVEN's safety standards and procedures.
• Ensure that all shift activities comply with local regulations and SEVEN's internal policies.
• Adhere to Service Level Standards (SLS).

Reporting and Documentation

• Maintain accurate records of shift activities, including staff attendance, guest interactions, and any incidents or issues that occur.
• Prepare shift reports for the Attractions Manager, highlighting key operational outcomes, challenges, and recommendations for improvement.
• Ensure that all documentation is completed accurately and submitted in a timely manner.

Qualifications & Experience

• High school diploma or equivalent; additional qualifications in hospitality or management are a plus.
• 3–5 years of experience in a supervisory role within a guest-facing environment, preferably in the entertainment or hospitality industry.
• Certification in Hospitality Management or a related field is a plus.

Skills & Competencies

• Strong leadership and communication skills, with the ability to manage a team and handle multiple operational tasks simultaneously.
• Proven track record of delivering excellent guest service and managing guest interactions effectively.