Attender

Role Overview

Attender at NMC Royal Hospital. This role supports the day-to-day operations of the healthcare facility through administrative and clinical assistance, physical support, and logistical tasks.

Role Purpose

The Attender plays a vital role in healthcare facility operations by supporting administrative and clinical departments through physical assistance and basic logistical tasks. The role requires a commitment to safety, confidentiality, and professionalism at all times.

Key Responsibilities

Document and Material Movement

• Assist with internal movement of documents, files, and parcels between departments.
• Deliver internal mail and communications reliably and confidentially.
• Ensure proper stocking and distribution of stationery and office supplies.

Patient and Visitor Support

• Support patient movement within the facility under supervision (non-medical assistance only).
• Escort visitors or patients to designated areas when required.

Facility Maintenance and Cleanliness

• Maintain cleanliness and hygiene in non-clinical areas such as waiting rooms and offices.
• Dispose of waste properly according to facility hygiene protocols.
• Support facility maintenance requests by coordinating with administration staff.

Supply and Inventory Management

• Refill office and pantry supplies and inform supervisors of any shortages.
• Assist in inventory checks and restocking activities as directed.

Administrative Support

• Provide refreshments and arrange meeting rooms for staff and guests as required.
• Assist in organizing and arranging furniture or equipment for events or facility changes.

General Operations

• Respond to ad-hoc requests from administrative or clinical staff efficiently.
• Maintain a polite, respectful, and service-oriented demeanor at all times.
• Follow safety and infection control protocols as per hospital policy.

Qualifications & Experience

• High school education preferred but not mandatory.
• 1–3 years of experience in a similar support or housekeeping role in healthcare or service sector is preferred.
• Fresh candidates with a positive attitude and willingness to learn may be considered.

Skills & Competencies

• Basic English or Arabic language skills are an advantage.
• Understanding of workplace hygiene, safety, and basic logistics.
• Ability to follow verbal and written instructions.
• Basic organizational and time management skills.
• Polite, courteous, and customer-service oriented behavior.
• Awareness of confidentiality and sensitivity in healthcare settings.
• Experience working in a hospital, clinic, or other healthcare facility.
• Experience supporting office and logistical tasks in a structured environment.
• Experience operating in a multicultural and multilingual team setting.
• Experience following infection control and workplace safety guidelines.
• Experience performing basic documentation and material handling tasks.

Additional Information

• Training in infection control or safety protocols is a plus.