Attender

Role Overview

Attender at NMC Healthcare. The role provides administrative and basic non-clinical support to the nursing team to ensure smooth functioning of the ward.

Role Purpose

To assist the nursing team with administrative tasks, patient coordination, ward documentation, patient movement support, and ward organization to maintain an efficient and well-organized environment.

Key Responsibilities

Administrative Duties

• Maintain patient records, files, and ward registers as directed by nursing staff.
• Update patient admission, discharge, and transfer information in hospital systems or registers.
• Answer telephone calls and communicate messages to nurses and doctors.
• Prepare and maintain patient documentation, forms, and reports.
• Ensure proper filing and confidentiality of patient records.

Department Coordination

• Coordinate with laboratory, radiology, pharmacy, housekeeping, and transport departments.

Patient Support

• Help patients and visitors with directions and basic information within the ward.
• Assist nursing staff with non-clinical patient care tasks when required.
• Ensure patient comfort items and ward supplies are available.

Ward Support

• Maintain cleanliness and organization of nursing stations and ward areas.
• Ensure adequate stock of forms, stationery, and non-medical supplies.
• Assist with receiving and distributing supplies within the ward.
• Report maintenance or safety issues in the ward.

Communication & Liaison

• Act as a liaison between patients, families, and healthcare staff.
• Support nurses in coordinating patient-related administrative tasks.
• Communicate effectively with multidisciplinary teams.

Qualifications & Experience

• High school diploma or equivalent.
• Certificate in healthcare assistance or ward clerk training (preferred).
• 1–2 years of experience in a hospital or healthcare facility (preferred).
• Experience in ward administration or patient support roles (an advantage).

Skills & Competencies

• Organizational skills.
• Communication and interpersonal skills.
• Basic computer literacy; knowledge of MS Office and Hospital Information System.
• Ability to work in a team environment.
• Understanding of patient confidentiality and hospital policies.
• Good communication skills in English; Arabic is an advantage.