Attender

Role Overview

Attender at NMC Royal Hospital. The role provides essential non-clinical support to patients and clinical staff across hospital units, ensuring patient comfort, safety, and operational efficiency.

Role Purpose

To support patients with non-clinical needs and maintain a safe, clean, and well-organized hospital environment that enables clinical teams to deliver care effectively.

Key Responsibilities

Patient Care & Comfort

• Assist patients with non-clinical needs and ensure patients are comfortable.
• Assist with skin preparation if required for pre-operative patients.
• Assist with patient meals times where appropriate.
• Ensure inpatients have easy access to basic needs like water, tissues, TV remote control.
• Assist patients with their belongings when discharged.
• Escort patients to their vehicle by wheelchair or walking when discharged from the hospital.

Patient & Visitor Mobility

• Transport patients from one unit to another within the hospital via wheelchair, stretcher or bed.
• Transfer patients from bed to stretcher or wheelchair.
• Provide portering services where applicable.
• Escort and guide patients, family, and visitors to various departments within the hospital where necessary.

Bed & Linen Management

• Demonstrate good bed making skills and ensure patients' bed linen is changed daily at a minimum and more when required.
• Ensure quantity of bed linen is sufficient on a daily basis.
• Prepare inpatient rooms for readiness for new admissions.

Environmental & Equipment Maintenance

• Perform cleaning of non-critical equipment and surfaces and daily dusting.
• Ensure correct infection control protocol is followed when transporting soiled and clean instruments to and from CSSD as needed.
• Demonstrate correct infection control practices.

Specimen & Records Management

• Transport specimens to the laboratory.
• Collect and return medical record files from the various departments.

Ward Stock & Supplies

• Assist with top of unit stores and consumables.
• Demonstrate an economical approach to the utilization of supplies while assisting the Charge nurse to maintain an appropriate ward stock.

Hospitality & Services

• Prepare daily coffee and dates and distribute them to designated areas within the hospital for the public.
• Provide excellent customer service to patients and families.

Administrative & Support

• Assist with any administrative duties as required such as photocopying.
• Assist colleagues, supervisors, shift leaders, or team members when not busy.
• Participate in orientation of new Ward Attendants to the wards.

Compliance & Safety

• Follow the reporting mechanisms and chain of command in the department, ensuring all issues are accurately and promptly reported.
• Demonstrate strict adherence to all hospital policies and procedures.
• Demonstrate knowledge and participate in fire safety, patient safety, infection control, and other necessary precautionary measures as per hospital policy.
• Demonstrate knowledge and practice of confidentiality policy.
• Attend mandatory trainings as specified by the organization.
• Complete required annual competencies.

Skills & Competencies

• Good command of oral and written English; spoken Arabic advantageous.
• Ability to multitask within the team and possess good interpersonal communication skills.
• Ability to work autonomously with minimal supervision and in a team.
• Ability to follow directions with and without supervision.
• Demonstrated commitment to quality outcomes and ability to consult with staff regarding continuous improvement.
• Possess a "can do" attitude and a flexible approach.
• Demonstrate motivation to work in a health care environment.

Additional Information

• Ability to work flexible shifts.