Attender

Role Overview

Attender (Clinical Support Assistant) at NMC Healthcare. The role provides administrative and clinical support in healthcare settings under the supervision of licensed healthcare professionals.

Role Purpose

A Clinical Support Assistant plays a crucial role in healthcare settings by providing administrative and clinical support to healthcare professionals. They assist with patient care under the direction and supervision of a licensed healthcare professional, manage medical records, and ensure that clinical areas are prepared for patient treatments. CSAs work alongside nurses, doctors, and other staff to maintain the smooth and safe patient journey.

Key Responsibilities

Clinical Support & Patient Care

• Provide non-interventional assistance to licensed healthcare professionals during medical examinations and treatments, including chaperoning, consumable and room preparation, and turnover.
• When trained and competent, perform basic patient care tasks such as helping with mobility, bed making, and personal hygiene, all at the instruction and supervision of the licensed healthcare professional.
• Provide emotional support and clear communication to patients and families when required and following the instruction of the healthcare professional.
• Support in the escort of patients within and between departments.
• Transport patient specimens in accordance with NMC Policy.

Clinical Area Management & Preparation

• Prepare and organize clinical areas, inclusive of waiting areas, for patient presence, consultations, and procedures.
• When trained and competent, ensure medical equipment is sterilized and cleaned and ready for use according to NMC Policy.
• Monitor inventory of medical supplies and restock as needed.

Patient Records & Administrative Tasks

• Manage patient records, updating information and ensuring confidentiality and data protection.
• Schedule patient appointments and handle admissions and discharges, inclusive of follow-up discharge phone calls.

Safety, Compliance & Quality

• Adhere to all safety, health, and infection control procedures.
• Maintain awareness of and comply with NMC Policies and Procedures.
• Strictly adhere to the regulatory Scope of Practice.
• Understand and uphold the regulatory and accreditation standards and which of them apply to daily working practice.
• Participate in all activities related to DOH/DHA/MOH/MOHAP and NMC Quality Improvement when required.
• Speak up if something is not right.
• Escalate and raise concerns using the incident reporting system.

Qualifications & Experience

• High school diploma or equivalent; some employers may require additional certification or training.
• One year of healthcare experience in the UAE is an advantage.

Skills & Competencies

• Knowledge of basic clinical procedures and healthcare practices.
• Ability to use medical equipment and understand safety protocols.
• Strong communication skills for interacting with patients, families, and healthcare staff.
• Organizational skills for managing records and scheduling appointments.
• Attention to detail and the ability to follow clinical instructions accurately.
• Basic IT skills for handling medical software and patient databases.
• Physical stamina for assisting with patient care and clinical tasks.