Attender

Role Overview

Attender at NMC Royal Hospital. This role provides essential non-clinical support to patients and assists with operational and logistical services across the hospital.

Role Purpose

Support patients with comfort and non-clinical needs while maintaining clean, safe, and ready hospital environments. Facilitate patient movement, assist with administrative duties, and ensure infection control and safety standards are upheld throughout daily operations.

Key Responsibilities

Patient Care & Comfort

• Assist patients with non-clinical needs and ensure patients are comfortable.
• Assist with skin preparation if required for pre-operative patients.
• Assist with patient meal times where appropriate.
• Ensure inpatients have easy access to basic needs like water, tissues, TV remote control.
• Provide excellent customer service to patients and families.

Patient Transport & Movement

• Transport patients from one unit to another within the Hospital via wheelchair, stretcher or bed.
• Transfer patients from bed to stretcher/wheelchair.
• Escort and guide patients, family, and visitors to various departments within the hospital where necessary.
• Provide portering services where applicable.
• Escort patients to their vehicle by wheelchair or walking when discharged from the Hospital.

Ward Environment & Bed Management

• Demonstrate good bed making skills and ensure patients' bed linen is changed daily at a minimum and more when required.
• Ensure quantity of bed linen is sufficient on a daily basis.
• Prepare inpatient rooms for readiness for new admissions.
• Assist patients with their belongings when discharged.

Cleaning & Equipment Management

• Responsible for cleaning of non-critical equipment and surfaces and daily dusting.
• Ensure correct infection control protocol is followed when transporting soiled and clean instruments to and from CSSD as needed.
• Demonstrate correct infection control practices.

Logistics & Materials Management

• Collect and return medical record files from various departments.
• Transport specimens to Laboratory.
• Assist with top of unit stores and consumables.
• Demonstrate an economical approach to the utilization of supplies while assisting the Charge nurse to maintain an appropriate ward stock.
• Prepare daily coffee and dates and distribute them to designated areas within the Hospital for the public.

Administrative & Support

• Assist with any administrative duties as required such as photocopying.
• Assist colleagues, Supervisors, shift leaders or team members when not busy.
• Participate in orientation of new Ward Attendant to the wards.

Compliance & Safety

• Follow the reporting mechanisms and chain of command in the department ensuring all issues are accurately and promptly reported.
• Demonstrate strict adherence to all hospital policies and procedures.
• Demonstrate knowledge and participate in fire safety, patient safety, infection control and other necessary precautionary measures as per hospital.
• Attend mandatory trainings as specified by the Organization.
• Complete required annual competencies.
• Demonstrate knowledge and practice of confidentiality policy.

Skills & Competencies

• Good command of oral and written English. Spoken Arabic advantageous.
• Ability to work flexible shifts.
• Ability to multi-task within the team.
• Good interpersonal communication skills.
• Ability to work autonomously with minimal supervision and in a team.
• Possess a "can do" attitude and a flexible approach.
• Demonstrate motivation to work in a health care environment.