وصف الوظيفة
Role Overview
Attendant - Front Desk at Chalhoub Group in Khobar. This role manages front desk operations, guest services, and administrative communications for the establishment.
Company Overview
Chalhoub Group is a luxury retail operator that has served the Middle East for over seven decades. The Group operates over 10 owned brands and distributes more than 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. It operates across more than 950 stores, online platforms, and mobile apps in eight countries across the Middle East and Latin America, and employs over 16,000 professionals. The Group is a Great Place to Work® certified organization committed to diversity, equity, and inclusion, and is a member of the United Nations Global Compact.
Role Purpose
Serve as the primary point of contact for guests and visitors, manage incoming and outgoing communications, coordinate mail and courier services, maintain guest reservations, and support daily front desk operations to ensure seamless guest experiences and efficient office administration.
Key Responsibilities
Guest Services & Reception
- Greet persons entering the establishment, determine the nature and purpose of their visit, and direct or escort them to specific destinations.
- Arrange for public transportation if requested by guests.
- Provide information about the establishment such as location and working hours of departments, offices, employees, or services.
Communications & Switchboard
- Operate the telephone switchboard to answer, screen, and forward calls, providing information and taking messages.
- Maintain up-to-date telephone lists.
- Keep track of international calls and faxes to enable the accounts department to debit personnel accordingly.
- Be aware of staff location (e.g. out of office, in a meeting, on leave, on business trips).
Mail & Delivery Management
- Collect and deliver mail daily from the PO Box and transfer to the office mail room when assigned.
- Receive, sort, and route mail, courier items, and deliveries.
- Manage the mail room by allocating mail space for each department and company.
Guest Services Operations
- Maintain the guest reservation system.
Administrative Support
- Perform other clerical duties as needed, such as filing, photocopying, and collating.
Qualifications & Experience
- Previous experience in a similar front desk or receptionist role is a plus.
Skills & Competencies
- Good communication skills in Arabic; basic English is sufficient.
- Friendly, well-presented, and professional demeanor.
- Basic computer skills including Outlook, Word, and Excel.
- Organized and able to multitask.
Additional Information
Chalhoub Group offers a competitive benefits package including healthcare, child education contribution, remote and flexible working policies, and exclusive employee discounts. The Group provides enriching experiences, learning and development opportunities, and exposure to different assignments within the role or through internal mobility. The organization is committed to equal opportunity and welcomes applications from all candidates regardless of gender, age, race, religion, national origin, or disability status.