Attendance Officer - Rugby School Dubai

Role Overview

Attendance Officer at Rugby School Dubai, a member of the Aldar Education group. Based in the school reception in the Nad Al Sheba district of Dubai, starting November 2026.

Company Overview

Rugby School Dubai (RSD) opened in August 2026. It is the next chapter of Rugby School's legacy, where British heritage meets the UAE's forward ambition. Guided by the ethos "The Whole Person, The Whole Point," the school pairs academic depth with pastoral strength so pupils grow in scholarship and in self. The school takes pupils from FS1 to Year 13 and offers rigorous academics, sport, performing arts and music, leadership and service, and House life. The school is a member of the Aldar Education group.

Role Purpose

Lead the day-to-day monitoring and improvement of pupil attendance and punctuality while supporting the reception and administration team to ensure the smooth and professional running of the school.

Key Responsibilities

Attendance Monitoring

• Maintain accurate and up-to-date pupil attendance and absence records.
• Monitor daily attendance and punctuality, identifying patterns, concerns and unexplained absences.
• Support the implementation of the school's attendance and punctuality policies and procedures.

Communication and Follow-up

• Follow up promptly with parents and carers about pupil absence and lateness, maintaining clear and professional communication.
• Work closely with teachers, tutors, Heads of Year, pastoral teams and school leaders to ensure attendance concerns are addressed.
• Escalate attendance concerns in line with school procedures, including any safeguarding concerns.

Reporting

• Produce regular attendance reports for staff and school leaders.
• Identify attendance trends and suggest improvements to attendance processes.

Reception Support

• Provide a professional and welcoming first point of contact for pupils, parents, visitors and staff.
• Welcome visitors, answer telephone calls and respond to general enquiries.
• Manage visitor sign-in and sign-out, ensuring safeguarding and visitor procedures are followed.
• Support the reception team with general administration, correspondence and deliveries.

Qualifications & Experience

• Previous experience in an administrative, attendance, pastoral, school office, reception or similar role.
• Experience working in a school or educational setting (desirable).
• Experience using iSAMS or a similar school management system (desirable).

Skills & Competencies

• Excellent organisational and administrative skills, with strong attention to detail.
• Confidence using school information management systems, attendance systems and Microsoft Office.
• Excellent written and verbal communication skills.
• Strong understanding of confidentiality, safeguarding and child protection.
• Ability to manage competing priorities in a busy school environment.
• Warm, approachable and professional demeanor with ability to stay calm in sensitive or challenging situations.
• Discreet, reliable and proactive, using initiative to solve problems.
• Flexibility to balance attendance responsibilities with front-of-house duties.
• Commitment to the wellbeing, safeguarding and progress of every pupil.
• Arabic language skills (desirable).

Additional Information

• Shortlisted candidates based in the UAE will be invited into school for interview and further assessment.
• Overseas candidates may be invited to take part in an online interview.
• All appointments are subject to satisfactory references, police clearance and qualification verification, in line with KHDA requirements.
• Rugby School Dubai is committed to safeguarding and promoting the welfare of children and young people, and expects all staff to share this commitment.