AsstMgr-Housekeeping

Role Overview

Assistant Manager – Housekeeping at Marriott International. Entry-level management position supporting day-to-day activities in Housekeeping, Recreation/Health Club, and Laundry, if applicable.

Role Purpose

Direct and work with employees to clean and maintain guestrooms and public space while completing inspections, holding people accountable for corrective action, and ensuring guest and employee satisfaction while maintaining the operating budget.

Key Responsibilities

Managing Housekeeping Operations and Budgets

• Ensure knowledge and understanding of OSHA regulations are up to date.
• Oversee all lost and found procedures.
• Obtain list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventory stock to ensure adequate supplies.
• Ensure guest room status is communicated to the Front Desk in a timely and efficient manner.
• Work effectively with the Engineering department on guest room maintenance needs.
• Understand and comply with loss prevention policies and procedures.
• Ensure all employees have proper supplies, equipment, and uniforms.
• Supervise daily shift operations and ensure compliance with all housekeeping policies, standards, and procedures.
• Assist in supervising an effective inspection program for all guestrooms and public space.
• Manage linen inventory and guest supplies and assist in the ordering of supplies as necessary.
• Supervise Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.

Ensuring Exceptional Customer Service

• Handle guest problems and complaints, seeking assistance from supervisor as necessary.
• Assist in the review of comment cards and guest satisfaction results with employees.
• Empower employees to provide excellent customer service within guidelines.
• Set a positive example for guest relations.

Conducting Human Resources Activities

• Support training initiatives for all current and new employees.
• Participate as needed in the investigation of employee accidents.
• Communicate performance expectations to Housekeeping employees in accordance with job descriptions for each position and monitor progress.
• Coach, counsel, and encourage employees.
• Manage payroll administration.
• Observe service behaviors of employees and provide feedback to individuals; continuously strive to improve service performance.
• Supervise staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Communicate areas in need of attention to staff and follow up to ensure understanding.
• Participate as needed in the interviewing and hiring of Housekeeping employee team members with the appropriate skills.
• Handle employee progressive disciplinary procedures as required.
• Utilize the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance.
• Supervise the Housekeeping shifts including "breaking out the house."
• Participate in the employee performance appraisal process, giving feedback as needed.

Qualifications & Experience

• High school diploma or GED and 2 years of experience in housekeeping or a related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; no work experience required.

Additional Information

• Female candidates preferred.