Associate, TSSO - IT Operations & Monitoring

Role Overview

Associate, TSSO - IT Operations & Monitoring at Gulf Bank of Kuwait, based in Kuwait within the Technology Shared Services Organization (TSSO).

Role Purpose

Monitor IT infrastructure and systems to ensure availability and performance, support incident management processes, and maintain seamless business operations through effective use of monitoring tools and cross-functional collaboration.

Key Responsibilities

Monitoring & Infrastructure

• Monitor IT infrastructure and systems for availability and performance issues
• Maintain monitoring tools and dashboards for IT operations

Incident Management & Escalation

• Support incident management processes and escalate issues as needed
• Collaborate with technology teams to resolve operational issues

Qualifications & Experience

• Bachelor's degree in Information Technology or a related field
• Prior experience in IT operations or monitoring, ideally within banking

Skills & Competencies

• Strong troubleshooting skills
• Strong communication skills

Additional Information

• Competitive tax-free salary and benefits
• Career growth within one of Kuwait's leading banks
• Exposure to enterprise-level IT operations and monitoring