Associate Relationship Officer

Role Overview

Associate Relationship Officer at ADIB, located in Abu Dhabi.

Role Purpose

Provide end-to-end operational and service support to the coverage team within Community Banking. The Relationship Officer ensures seamless execution of account opening, maintenance, and service-related activities for the assigned portfolio, while maintaining high service standards, documentation accuracy, and compliance with internal policies and regulatory requirements.

Key Responsibilities

Operations & Account Management

• Manage end-to-end processing of account opening, maintenance, and service requests for portfolio clients.
• Ensure proper tracking of requests in relevant systems (CRM/BPM) and follow up on pending cases.

Documentation & Compliance

• Review and prepare documentation, ensuring completeness, accuracy, and compliance with internal and regulatory requirements.
• Support KYC/ODD updates, RIM alignments, licensing documentation, and client profile maintenance.
• Escalate risks, documentation gaps, or compliance concerns to the Regional Manager.

Client Service & Support

• Provide full operational and customer service support to the Regional Manager and assigned Relationship Managers.
• Handle client routine enquiries within agreed turnaround times and escalate complex issues when required.
• Assist in complaint follow-up and resolution tracking.

Stakeholder Coordination

• Coordinate with internal departments (Operations, Compliance, Legal, Risk, etc.) to ensure timely execution of client requests.

Monitoring & Governance

• Monitor dormant/inactive accounts as well as expired licenses and signatories and highlight required actions to RMs.

Qualifications & Experience

• Bachelor's degree
• Internship in customer service or administrative role (preferably in banking)
• Efficient and effective computer and MS Office skills (Word, Excel, PowerPoint)
• Awareness of AML & Compliance related matters (training will be provided)

Skills & Competencies

• Basic knowledge of banking products and services.
• Attention to detail and quality control mindset.
• Strong coordination and follow-up skills.
• Customer focused and solution-oriented approach.
• Ability to work effectively in a team environment.
• Very good time management, planning, organizing, and accomplishing tasks against deadlines.
• Problem solving skills.