وصف الوظيفة
Role Overview
Associate Relationship Manager at ADIB, Abu Dhabi. UAE National only.
Role Purpose
To manage a portfolio of small to medium-sized clients and actively source new-to-bank customers within the defined non-for-profit organizations segment, delivering end-to-end relationship support from account onboarding through service execution while achieving assigned financial targets and ensuring full compliance.
Key Responsibilities
Business Development & Target Achievement
- Actively source and acquire new-to-bank customers within assigned segment.
- Build and maintain a pipeline of prospects to support portfolio growth.
- Achieve assigned financial targets including liability growth (CASA/Wakala deposits), fee income from cash management and transaction banking, and cross-sell ratios.
- Convert prospects into active banking relationships.
- Support marketing and referral initiatives to generate leads.
Relationship Management
- Manage assigned portfolio of lower-tier clients.
- Maintain regular engagement to deepen wallet share and identify opportunities.
- Support Regional Manager in larger relationship development.
End-to-End Client Handling
- Manage complete account opening process including KYC, documentation review, system input, and follow-up until activation.
- Submit and track all service requests through internal systems.
- Coordinate with operations and compliance for smooth execution.
- Act as first point of contact for day-to-day client requirements.
Compliance & Governance
- Ensure adherence to ADIB policies, Sharia requirements, and Central Bank regulations.
- Maintain updated KYC/ODD for portfolio and escalate exceptions or complex matters appropriately.
Process & Reporting
- Maintain updated client records and pipeline.
- Document call memos in standard format capturing meeting contents, opportunities for business development, and follow-up plan.
- Monitor portfolio performance and assist in achieving assigned financial targets.
Qualifications & Experience
- 3–5 years of experience in banking, preferably in Corporate or SME segments.
- Experience in account opening, documentation review, and service request handling.
- UAE-based experience is a must.
- Exposure to liability growth, customer acquisition activities, and cash management sales is preferred.
Skills & Competencies
- Customer orientation.
- Communication.
- Quality standards.
- Teamwork.
- Technical knowledge.
- Information gathering.
- Problem solving.
- Initiative and change.
- Strong documentation accuracy and attention to detail.
- Client-facing communication skills.
- Ability to manage multiple service requests simultaneously.
- Sales orientation with operational discipline.
- Time management and follow-up discipline.
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