Associate Operations Training & Onboarding - instashop

Role Overview

Associate Operations Training & Onboarding at instashop (Delivery Hero), based in Dubai.

Company Overview

instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt. Since joining Delivery Hero in 2020, the global leader in online food delivery and q-commerce, instashop sets the standard for excellence and convenience in the region. The team operates across the UAE, Egypt and Greece, championing inclusivity, diversity and collaboration.

Role Purpose

Support the delivery and execution of onboarding and training programs for riders, pickers, and operational teams. Ensure new and existing team members receive required training, complete mandatory requirements, and are ready to perform effectively in their roles.

Key Responsibilities

Training Delivery & Execution

• Support execution of onboarding programs for riders, pickers, and operational teams, ensuring timely completion of all mandatory training and deployment requirements.
• Deliver onboarding, refresher, and operational training sessions as per approved training plans, SOPs, and business requirements.

Training Documentation & Administration

• Maintain training materials, attendance records, assessments, and certification data, ensuring accurate and up-to-date training documentation.

Performance Monitoring & Development

• Monitor trainee performance and identify knowledge or skill gaps, escalating recurring issues and supporting targeted coaching or retraining initiatives.
• Track training completion and post-training performance, providing regular updates and relevant insights to the Specialist and Operations teams.

Training Improvement & Support

• Support training improvement initiatives and operational projects, including employee engagement activities, feedback collection, process improvements, and other initiatives led by the Specialist.
• Evaluate training effectiveness and recommend improvements.

Qualifications & Experience

• Bachelor's Degree required.
• Minimum 3 years of experience, with 1+ year within Training, L&D or related functions within operations.

Skills & Competencies

• Strong communication skills in English, Hindi/Urdu, both verbal and written.
• Proficiency in MS Office (Word, Excel, PowerPoint) and Google Workspace.
• Experience with e-learning platforms.
• Effective time management and organizational skills.
• Exceptional interpersonal and customer service skills.
• Excellent problem solving and conflict resolution skills.
• Ability to manage multiple tasks and priorities.
• Innovative approach to developing engaging and impactful training programs.