وصف الوظيفة
Role Overview
Associate IT Customer Support position at KBR, located in Abu Dhabi with required travel to Dubai 2-3 times per month as per business requirement. Full-time role for UAE Nationals only.
Company Overview
KBR is a team of teams delivering future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives while achieving sustainability goals. KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle, including world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets.
Role Purpose
The Associate IT Customer Support role provides first-level technical support to end users, troubleshooting hardware, software, network, and system-related issues while ensuring excellent customer service and timely resolution of incidents.
Key Responsibilities
Technical Support & Troubleshooting
- Provide technical support to internal users of desktop applications and hardware.
- Answer questions related to procedures, transactions, system status, and interacting with network services.
- Partner with application developers to restore service, usability, and identify problems.
- Assist in monitoring, responding, configuring, installing, and repairing hardware and software problems according to established procedures.
Desktop & Hardware Operations
- Complete desktop configuration to end users.
- Deliver and install desktop assets.
- Build, image, and configure PCs for deployment.
- Assist in moving users between office locations.
- Manage physical movement of hardware equipment into and out of storerooms and around the office.
Incident Management & Compliance
- Provide Desktop Incident Management support.
- Follow KBR IT processes at all times.
- Follow Health & Safety regulations at all times.
Qualifications & Experience
- Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.
- 0-2 years of IT support or customer service experience.
Skills & Competencies
- Basic understanding of Windows operating systems, Microsoft Office 365, and networking concepts.
- Strong troubleshooting and problem-solving skills.
- Good communication and customer service skills.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Team-oriented with a willingness to learn.
- Knowledge of Active Directory, ticketing tools, and remote support tools is an advantage.
- Experience in IT Help Desk, Service Desk, or Customer Support roles is preferred.
- Knowledge of ITIL processes and best practices is preferred.
- Relevant certifications such as CompTIA A+, Microsoft Fundamentals, or ITIL Foundation are a plus.
Additional Information
- Employment Type: Full-time.
- Work Week: Sunday – Thursday.
- Required to travel to Dubai 2-3 times per month as per business requirement.