Associate International Retail Country Liaison (Qatarization) Retail Banking QNB - Qatar//Doha

Role Overview

Associate International Retail Country Liaison (Qatarization) at QNB, a Retail Banking position in the International Banking Department based in Doha, Qatar.

Company Overview

QNB was established in 1964 as the country's first Qatari-owned commercial bank and has grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group operates through subsidiaries and associate companies in more than 31 countries across three continents. The Group employs more than 28,000 staff serving up to 20 million customers through 1,000 locations and an ATM network of 4,300 machines. QNB maintains credit ratings of A from Standard & Poor's, Aa3 from Moody's, and A+ from Fitch. QNB ranks as the most valuable bank brand in the Middle East and Africa according to Brand Finance Magazine. The Group maintains an active community support program sponsoring various social, educational and sporting events.

Role Purpose

The incumbent will support the SVP, AVP and Manager Country Liaison in delivering Strategy and Plans by acting as the focal point for the designated country. The role proactively manages relationships with the Retail Head of the designated country, facilitates resolution of pending problems, enables new requirements through close coordination with Group Retail and Support Divisions, and provides performance updates to senior leadership regarding Business Plans and KPIs for the designated country.

Key Responsibilities

Strategy & Implementation

• Proactively assist in implementation of strategies, products, services, systems, marketing communications and plans for the designated country.
• Proactively support SVP, AVP and Manager in exceeding target budgets for the designated country within the Asia, Europe, Africa, Middle East cluster in accordance with Group Retail's overall strategy.
• Coordinate implementation and migration of Retail Banking best practices across the designated country with SVP, AVP and Manager International Country Liaison.

Financial & Performance Management

• Implement KPIs and best practices for Associate International Retail Country Liaison.
• Promote cost consciousness and efficiency and enhance productivity to minimize cost, avoid waste and optimize benefits for the bank.
• Monitor and report SLA and TAT performance of designated country to ensure effectiveness of processes.
• Provide timely and accurate performance updates to SVP, AVP and Manager Country Liaison related to Business Plans and KPIs of the designated country.

Stakeholder & Relationship Management

• Act as focal 'one point of contact' to the designated country to ensure timely and efficient support with high level of professionalism and friendly approach to meeting needs and resolving queries.
• Build and maintain strong and effective relationships with all related functions and units to achieve goals and objectives of the designated country.
• Coordinate and liaise activities with Group Retail Businesses and Group Support to provide support to the designated country.
• Build and maintain strong and effective relationships with related departments and units to achieve Group objectives.

Operations & Process Management

• Support designated country in reviewing policy and procedures to ensure P&P are up to date.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments and units to achieve improvements in turn-around time.
• Review market practices in designated country and prepare benchmark analysis to identify potential business opportunities.
• Act within the limits of the powers delegated to the incumbent.

Customer & Internal Support

• Assist customers in all their queries on Bank's products and seek solutions to their requests.
• Provide support to SVP, AVP and Manager International Country Liaison regarding implementation and migration of Retail Banking best practices across the designated country.

Compliance & Risk Management

• Comply with all applicable legal, regulatory and internal compliance requirements including Group Compliance Policies and Procedures: AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy.
• Understand and effectively perform role under the Three Lines of Defense principle to identify, measure, monitor, manage and report risks.
• Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
• Support the framework of RCSA, KRI, Incident reporting and remediation as appropriate in accordance with Operational Risk Management requirements.
• Provide timely and accurate data to external and internal Auditors, Compliance, Financial Control and Risk when required.
• Maintain appropriate knowledge to ensure full qualification to undertake the role.
• Complete all mandatory trainings provided by the Bank and attain and maintain required levels of competence.
• Attend mandatory internal and external seminars as instructed by the Bank.

Knowledge & Development

• Possess good understanding of Group Retail Bank's Strategy, Business Plans and KPIs with good knowledge of the business and needs of designated countries.
• Proactively identify areas for professional development of self and undertake development activities.
• Seek out opportunities to remain current with all developments in professional field.

Qualifications & Experience

• Bachelor's degree from a university, preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology or related field of study.
• No years of experience required.

Additional Information

• Closing Date: 31-Dec-2026
• Required attachments: Resume/CV, Passport, QID (Front and Back), Education Certificate, Birth Certificate.