وصف الوظيفة
Role Overview
Associate - Fleet Management at Shipa Delivery, a fast-growing digital last-mile logistics provider operating across UAE, KSA, and Kuwait under the Agility Logistics umbrella, based in the region.
Role Purpose
Oversee Delivery Assistants in day-to-day operational assignments, analyze work processes based on performance reports and recommend improvements, lead coordination with other teams and departments, and report relevant matters to management.
Key Responsibilities
Team Leadership & Support
- Provide leadership and daily support to Delivery Assistants.
- Address and resolve operational issues or concerns.
- Coach and facilitate team development.
Service Level & Compliance
- Consistently engage with Delivery Assistants to ensure shipments are delivered in accordance with Service Level Agreements (SLAs).
- Ensure Delivery Assistants strictly follow clients' Standard Operating Procedures (SOPs) to prevent escalations.
Operations & Performance
- Monitor daily fleet operations and team performance.
- Prepare and submit performance reports to the Operations Manager.
- Collaborate with Delivery Assistants to plan optimized delivery routes for efficient, professional, and hassle-free service.
Analysis & Improvement
- Review and analyze logistics data including exception reports, delivery volume per hour, hours worked, and accident reports.
- Identify cost-saving and performance improvement opportunities.
- Contribute to development of operational strategies to meet key performance goals and identify growth opportunities in the eCommerce space.
Coordination & Support
- Lead coordination with other teams and departments.
- Support both on-road and in-house operations with additional tasks as needed.
Qualifications & Experience
- Bachelor's degree, preferably in logistics and supply chain management.
- Minimum 2 years of fleet management or supervisory experience, required.
- Experience in or exposure to logistics and ecommerce, preferred.
Skills & Competencies
- Team management and leadership skills including coaching, facilitation, presentation, and team building.
- Ability to influence cross-functional teams.
- Excellent verbal and written communication skills.
- Strong computer knowledge.
- Strong analytical and technical skills.
- Flexibility and willingness to work extended hours.
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