Associate Electronic Switch System Support (Qatarization) Information Technology QNB - Qatar//Doha

Role Overview

Associate Electronic Switch System Support (Qatarization) position with QNB in the Information Technology division, located in Doha, Qatar.

Company Overview

QNB Group was established in 1964 as the country's first Qatari-owned commercial bank and is the largest bank in the Middle East and Africa (MEA) region. The Group operates through subsidiaries and associate companies in more than 31 countries across three continents, serving up to 20 million customers through 1,000 locations and an ATM network of 4,300 machines. QNB employs more than 28,000 staff members and maintains credit ratings from Standard & Poor's (A), Moody's (Aa3), and Fitch (A+). The bank ranks as the most valuable bank brand in the Middle East and Africa according to Brand Finance Magazine and maintains an active community support program sponsoring social, educational and sporting events.

Role Purpose

The incumbent is responsible for Electronic Switch systems and related applications, including day-to-day operational tasks, issue escalation, system availability, disaster recovery simulations, certification support, and reporting escalations to E-Payment Management.

Key Responsibilities

Shareholder & Financial

• Implement KPIs and best practices for the card industry and perform day-to-day activity.
• Promote cost consciousness and efficiency to enhance productivity, minimise cost, avoid waste, and optimise benefits for the bank.
• Act within the limits of the powers delegated to the incumbent.

Customer (Internal & External)

• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments and units to achieve improvements in turn-around time.
• Assist customers in all queries on the Bank's products and seek solutions to their requests.
• Build and maintain strong and effective relationships with related departments and units to achieve the Group's objectives.
• Provide timely and accurate data to external and internal Auditors, Compliance, Financial Control and Risk when required.

Internal (Processes, Products, Regulatory)

• Maintain records of events via shift logs and other standard fault reports as per procedures.
• Report all card issuance issues and communicate with line management, internal departments and vendors to resolve faults as per agreed Service Level Agreements (SLAs).
• Abide by policies and procedures developed for maintaining Information Security for card issuance systems.

Learning & Knowledge

• Proactively identify areas for professional development and undertake development activities.
• Seek opportunities to remain current with developments in the professional field.

Legal, Regulatory & Risk

• Comply with all applicable legal, regulatory and internal compliance requirements, including AML, CTF, Sanctions, Data Protection, Fraud Control, Whistle Blowing and Conflict of Interest policies.
• Understand and effectively perform responsibilities under the Three Lines of Defence principle.
• Ensure good client outcomes in accordance with Conduct Risk requirements.
• Support RCSA, KRI, incident reporting and remediation activities as appropriate.
• Maintain appropriate knowledge and qualifications required for the role.
• Complete all mandatory training requirements.
• Attend mandatory internal and external seminars as instructed by the Bank.

Professional Standards & Compliance

• Ensure high standards of data protection and confidentiality.
• Maintain strict confidentiality concerning customer and internal bank information.
• Maintain high professional standards to uphold QNB's reputation and market leadership.
• Perform all other ad hoc duties and activities requested by management.

Qualifications & Experience

• Bachelor's degree in Information Technology, Computer Science, or a related field.

Additional Information

• Position closing date: 28 September 2027.
• Required attachments: Resume/CV, Passport, QID (Front and Back), Educational Certificates, Birth Certificate.