Associate Domain Support

Role Overview

Associate Domain Support at QNB, located in Doha, Qatar. The incumbent manages assignments and resources within the Domain Support department, shadowing the Senior Manager, Domain Support and assisting the Head of Domain Support in overseeing the management and maintenance of QNB systems and providing support to QNB employees.

Company Overview

QNB was established in 1964 as the country's first Qatari-owned commercial bank and has grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group's presence through subsidiaries and associate companies extends to more than 31 countries across three continents. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines. QNB maintains positions with leading credit rating agencies including Standard & Poor's (A), Moody's (Aa3) and Fitch (A+), and ranks as the most valuable bank brand in the Middle East and Africa according to Brand Finance Magazine. QNB Group has an active community support program and sponsors various social, educational and sporting events.

Role Purpose

To ensure the smooth operation of QNB systems and provide technical support to QNB employees by managing domain support assignments, maintaining system infrastructure, and supporting the Head of Domain Support in overseeing one or multiple assigned system domains.

Key Responsibilities

Systems & Infrastructure Management

• Manage and maintain one or multiple systems assigned by the Head of Domain Support across the following domains: Microsoft infrastructure services (Active Directory services, Exchange, SCOM, Windows Servers components); Microsoft applications services based on .Net platforms (QNB Workflow, In-house, Move-IT SFTP); Security infrastructure services (Trelilx Endpoint defence, Ivanti Patch management system); Citrix infrastructure services (Citrix XenApp Application publish, Citrix VDI); and Cloud infrastructure services (Microsoft Azure cloud, Google cloud).
• Ensure that all areas of the bank are supported with proper computer systems in accordance with IT standards.
• Update system profiles periodically with new enhancements and upgrades.
• Install and validate endpoint agent installations including Anti-Virus, Ivanti, S1 and Algorithm.
• Apply patching and close vulnerabilities.
• Perform antivirus installation.
• Perform Disaster Recovery (DR) Simulation.
• Perform backup verifications.
• Follow up closely within the team and ensure that all GIS Agents are installed.

Operations & Compliance

• Implement KPIs and best practices for Associate Domain Support.
• Comply with turnaround time (SLA) requirements and manage CRs/TRS SARFs.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments and units to achieve improvements in turnaround time.
• Comply with QNB IPMD requirements.
• Ensure punctuality and work extended hours as per job requirements.
• Promote cost consciousness and efficiency and enhance productivity to minimize cost, avoid waste, and optimize benefits for the bank.
• Act within the limits of powers delegated to the incumbent.

Stakeholder Management

• Assist customers in all queries on the Bank's products and seek solutions to their requests.
• Build and maintain strong and effective relationships with related departments and units to achieve the Group's objectives.
• Provide timely and accurate data to external and internal Auditors, Compliance, Financial Control and Risk when required.

People Management & Development

• Oversee recruitment, provide motivation and guidance to employees and reinforce high standards concerning performance and adherence to the Bank's values and mission.
• Provide support for application users, including guidelines, troubleshooting and maintenance.
• Identify development opportunities and activities for staff and facilitate and coach them to improve their effectiveness and prepare them to assume greater responsibilities.

Learning & Knowledge Development

• Proactively identify areas for professional development of self and undertake development activities.
• Seek out opportunities to remain current with all developments in the professional field.
• Stay updated with the latest Microsoft technologies, including operating systems, applications, and infrastructure components, involving tracking of new releases, updates and features introduced by Microsoft.
• Pursue relevant Microsoft certifications to enhance knowledge and credibility, such as MCSA (Microsoft Certified Solutions Associate) and MCSE (Microsoft Certified Solutions Expert).
• Engage in self-study to deepen understanding of Microsoft systems and technologies through online resources, official documentation, whitepapers, and community forums.
• Attend workshops, webinars, conferences, and training programs specific to Microsoft technologies.
• Actively participate in knowledge-sharing activities, contribute to internal documentation, share troubleshooting tips, and collaborate with colleagues to enhance the team's knowledge and capabilities.
• Familiarize with Microsoft's official documentation, knowledge bases, and support resources, including detailed guides, troubleshooting steps, and best practices.

Qualifications & Experience

• Bachelor's degree preferably with a Major in Information Technology, Computer Science or related field of study.

Additional Information

• Closing Date: 18 December 2027.
• Required attachments: Resume/CV, Passport, QID, Educational Certificates.